TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her techniques are field-tested and proven.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

CrazyCall

SEPTEMBER 4, 2018

Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell . Personal website. Jason Lemkin .

Sales 129

Sales SaaS CRM B2B 129

Return Customer

MAY 16, 2018

B2B organizations focus on classroom-style training sessions that often last days or weeks. A B2B organization may invest in daily newsletters that train its customers to perform one activity each day. Coach Marks . A popular way to onboard such customers is through coach marks. There are several ways this is done.

Coaching 71

Coaching B2B Consulting Consulting 71

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Instead, I have multiple questions.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 98

B2B CRM Enterprise Upselling 98

ChurnZero

OCTOBER 25, 2024

Just be wary of asking that individual to sit in a player-coach role for too long a stretch, as this may result in the opposite of the desired effect : too much work, not enough help, burnout, and even moving on from the company. Marley Wagner is a freelance Digital Customer Success Consultant and Fractional Chief Marketing Officer.

B2B 52

B2B Coaching Management Engineering 52

Influitive

JULY 17, 2014

If you’re a B2B marketing executive, you have to fill a number of roles: Leader. B2B marketing risks and returns. Before you invest in new B2B marketing technology, consult with other marketers in your network to see what they would recommend and why. Lower your risks when you adopt innovative B2B marketing technologies.

B2B 45

B2B Marketing Analytics Consulting 45

CX Global Media

JULY 12, 2019

About Shawna Fuller : I have been with GiftTree for 15 years as Director of Customer Service and B2B Sales. Business Partner and Owner, The LAMA Training by McKee Consulting. Trainer and Coach in the Contact Center Business for over 25 years. She is the founder of McKee Consulting and the LAMA Technique. Judy McKee ?Business

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84

SaaS Consulting Consulting Coaching 84

Integrity Solutions

DECEMBER 13, 2024

Why the Human Touch is So Crucial in Sales Despite the “business-to-business” moniker, B2B sales in particular is a people-oriented profession at its core. Let’s take a look at what B2B buyers are and are not looking for in a salesperson today. Equip sales leaders to coach with an emphasis on the human factors.

Sales 82

Sales Coaching B2B Self service 82

ClearAction

SEPTEMBER 29, 2016

ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI. CXM Coaching topics: customer experience strategy, culture, adoption, and metrics. We are are expanding the fanfare all month long!

Customer Experience 66

Customer Experience Coaching B2C Consulting 66

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

SaaS 100

SaaS Enterprise Engineering Technical Support 100

Vcaretec

JUNE 6, 2022

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.'

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Integrity Solutions

FEBRUARY 12, 2020

As a speaker, author and consultant, Anthony delivers no-nonsense advice when it comes to, among other things, the importance of value creation in sales today and the indisputable truths about why salespeople struggle to get meetings. Read his blog and follow Mark on Twitter. . Anthony Iannarino. Like us, Lori is a partner of AA-ISP.

Sales 124

Sales B2B Engineering Consulting 124

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Coaching, mentoring, and training new staff. “Coaching and mentoring has helped me scale my career in customer support. There is no difference between coaching your colleague and a customer.

Customer Service 71

Customer Service Engineering Coaching Self service 71

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. Lincoln Murphy. He is a complete customer-centric growth mastermind. Alex Farmer.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Mindtouch

APRIL 17, 2017

Alka Tandan , Turbine B2B, Principal, @TurbineB2B, LinkedIn. Anne Janzer , Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn. Westley Hendriks, LinkedIn, Team Lead – Customer Success Consulting, @WesleyHendriks, LinkedIn. Alex Konrad , Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Cincom

FEBRUARY 21, 2025

5- Ongoing Coaching and Refresher Courses CPQ systems evolve over time with new features, updates, and business rule changes. Continuous learning through periodic coaching sessions, webinars, and refresher courses ensures that users stay up to date. Explore our CPQ training resources or schedule a consultation with our experts.

Sales 40

Sales Gamification Finance CRM 40

ClearAction

NOVEMBER 3, 2017

Should Operations be the home for every B2B company’s customer experience leadership? Originally published as an Advisor monthly column on CustomerThink.com as Is Operations Involved in B2B Customer Experience? appeared first on ClearAction Customer Experience Consulting. The post Is Operations Involved in Customer Experience?

Customer Experience 119

Customer Experience B2B Advertising Coaching 119

CrazyCall

MAY 20, 2019

– Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. – Marcus Langmaid, Owner of Marcon Consulting. From my personal experience, one of the best sales tips I’ve come across is embracing the consultative sales approach. – Jordan Belfort, Sales Coach at JordanBelfort.com.

Sales 123

Sales Coaching Scripts Education 123

TeamSupport

OCTOBER 14, 2020

Let’s revisit an excerpt from an interview we did with Mike Caracalas , leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People. 1 You're not seeing each other every day, as you would if you were all working in the same office or center. We couldn’t agree more!

Customer Support 98

Customer Support Call Center Coaching Consulting 98

JustCall

DECEMBER 7, 2022

B2B selling requires research, interpretation, communication, and, most importantly, a definitive sales methodology. They were consultants who set new pinnacles for B2B selling and closing large accounts. It is directly associated with strategic selling in the B2B sector. Miller Heiman Process: Introduction.

Sales 52

Sales Coaching B2B Accountability 52

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Robert Davis

FEBRUARY 7, 2017

According to NPS consulting firm Inavero ( [link] ), here are the figures for B2B consulting firms: NPS – 26. I asked for help they strategized with me every morning we executed the plans, they sat with consultants gave them ideas and helped me get my sales where are they are at today. RCDA NPS = 60.7. promoters – 46%.

Coaching 48

Coaching Consulting Consulting Feedback 48

CrazyCall

JANUARY 21, 2019

Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way. Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. Training is an inherent part of the work of every sales rep.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

TeamSupport

OCTOBER 12, 2020

That’s what Mike Caracalas , leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. “Right now, you as leaders have only one option: lead your way out of this challenge.” 1 (The responding companies employ 4.4 million workers. ).

Customer Support 59

Customer Support Consulting Consulting Coaching 59

JustCall

FEBRUARY 11, 2022

B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. For starters, B2B sales take longer to materialize than B2C sales, especially with multiple stakeholders in a company involved.

Sales 52

Sales B2C B2B call center software 52

Integrity Solutions

MAY 23, 2023

Whether you’re selling B2B or B2C, focused prospecting is about creating the connections necessary to drive your sales. Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well.

Sales 91

Sales Coaching Brand ambassadors B2B 91

Integrity Solutions

MAY 13, 2021

But many of these fundamentals aren’t being addressed through typical sales training and coaching efforts. Here’s something world class sales organization understand: Especially in B2B sales, establishing your competitive advantage is often less about your solutions and more about the day-to-day actions of your sales professionals.

Sales 81

Sales Customer centricity Best practices B2B 81

ijgolding

MARCH 20, 2018

We’re a small company specialised in customer insights, CX consulting and training/change management. I see this more in B2B. The good news is that they are trying to turn the ship but many B2B companies are still struggling to get a grip on things partly due to the complexity of their channel mix and (often) the role of third parties.

Journey mapping 61

Journey mapping Customer centricity B2B Multichannel 61

Integrity Solutions

APRIL 5, 2021

Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants. But major B2B buying decisions are not made by individuals; they’re made by buying coalitions. They’ll all have different roles, requirements and influence in the process.

Sales 61

Sales Accountability Strategic Value B2B 61

Connecting the Dots

OCTOBER 20, 2021

Companies spend boatloads on diffusion of anger training and tough-call monitoring and coaching. How much time does your company spend on training and coaching simple calls that could become delight calls or chats? Note to B2B/Industrial/Technology Service, Quality and Market Research Managers.

Entertainment 48

Entertainment Coaching Airlines B2B 48

JustCall

NOVEMBER 24, 2022

To attribute the success of complex B2B deals, you need to attribute a high value to collaborative selling that requires other teams, stakeholders of the company, and prospects to be well-calibrated and peacefully collaborate with the sales process. It’s an extension of your consultation process. Listen more, talk less.

Accountability 52

Accountability Calibration Sales B2B 52

ChurnZero

MARCH 3, 2020

SaaStock North America is an actionable conference for growth stage B2B SaaS founders, executives, and investors. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . After an awesome first annual in 2019 SaaStock is back in San Francisco this year for an even bigger and better event.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72