Satrix Solutions

FEBRUARY 12, 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. This article was originally published by Gainsight.

B2B 78

B2B Feedback Consulting Consulting 78

Satrix Solutions

MAY 13, 2021

Gathering insights in the business-to-business (B2B) world is markedly different from asking consumers to rate their experience. With this in mind, we offer several complexities to consider when surveying your B2B customers. Here are 5 ways to design and tailor your survey for the B2B audience. Get specific with lingo.

B2B 78

B2B Surveys B2C SaaS 78

Amity

APRIL 25, 2016

Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Andrew draws from almost ten years of strategic business consulting experience to help clients achieve their goals in Customer Success. Dan is a recognized domain expert in Customer Success especially in a startup environment and in SaaS. CSM Corner.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

CrazyCall

APRIL 9, 2019

Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. In 1998 she founded The Bridge Group to help B2B tech companies build more productive Inside Sales teams. Personal website. Founder and CEO of The Bridge Group, Inc. and Inside Sales Evangelist.

Sales 133

Sales Consulting Consulting Coaching 133

ChurnZero

OCTOBER 8, 2021

We have two customers, both are large enterprises signed up to use a given marketing SaaS product. Both customers have had good relations with the SaaS enterprise for years, and are comparable in size, geography, and stage. . Excellent B2B relations. . A large number of opened accounts with the SaaS business. .

SaaS 98

SaaS Metrics B2B Enterprise 98

Genroe

FEBRUARY 18, 2015

This session is relevant to CXOs and Sales/Marketing executives in B2B companies, especially in hi-tech or business services. CustomerGauge: CEO of SaaS solution CustomerGauge, a platform which helps business retain customers. Genroe: Customer feedback and Net Promoter consultants. Presented by. Adam Dorrell. When and Where.

B2B 45

B2B SaaS Consulting Consulting 45

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Many people think of SaaS and CS metrics as black and white. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? It means one train can hide another.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Satrix Solutions

JANUARY 24, 2022

Today, B2B customers stay loyal to organizations due to the experience they receive rather than simply the price or quality of a SaaS platform. Satrix Solutions conducted an industry survey on the Net Promoter System within the B2B community to determine the use, impact, and preferences within B2B organizations.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations.

Best practices 98

Best practices SaaS B2B Consulting 98

ChurnZero

JULY 9, 2020

Just look at B2B bemouths like Salesforce, Moz, and HubSpot. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. After each instruction-based webinar, customers have a 1:1 consultation with their Customer Success Manager.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Amity

DECEMBER 5, 2018

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84

SaaS Consulting Consulting Coaching 84

ChurnZero

FEBRUARY 9, 2021

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Instructor: Jeannie Walters , Speaker, Writer, and Consultant, Experience Investigators. . Customer success is one of the hottest B2B trends since the advent of the subscription business model. Sales: Customer Success. Level: Intermediate.

Journey mapping 98

Journey mapping Best practices Upselling Consulting 98

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. CSM Practice is a CS consulting firm that serves technology and services organizations.

Best practices 122

Best practices SaaS B2B Marketing 122

CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. Any aspiring SaaS startup must develop a solid marketing strategy.

SaaS 52

SaaS B2B Marketing Sales 52

ChurnZero

JUNE 7, 2019

Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business. Jason works closely with Customer Imperative consulting teams to ensure that clients succeed at gaining, growing and retaining customers. Today, we are going to be showcasing – Jason Conrad.

SaaS 73

SaaS B2B Consulting Consulting 73

CustomerSuccessBox

OCTOBER 19, 2021

If you are a B2B SaaS company, you will have a multi-layered education process. Once you’re clear about what they want to achieve, it’s time to consult them, guide them, and help them reach their desired goal. The post How can the Customer Success Manager consult and educate customers? Customer Education changes behavior.

Education 52

Education Consulting Consulting Management 52

Amity

JULY 13, 2016

The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. However, there are a number of resources on SaaS, growth, retention, and Customer Success with valuable insights that you should be tapping into as well. But this couldn’t be farther from the truth.

SaaS 81

SaaS Best practices industry standards Consulting 81

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

SaaS 100

SaaS Enterprise Engineering Technical Support 100

LiveChat

SEPTEMBER 19, 2018

Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans. 3 percent is a low indicator in SaaS industry. Always with a smile!

SaaS 106

SaaS Management CRM Sales 106

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Role of Customer Success Manager in a SaaS Company. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author.

SaaS 64

SaaS Customer centricity B2B Consulting 64

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Maybe you invite them to more training or offer a consultation. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Maybe you invite them to more training or offer a consultation. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

Satrix Solutions

MARCH 11, 2021

No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around them. However, there may be circumstances when deeper research and awareness into the competition is required.

B2B 78

B2B Sales SaaS Feedback 78

ChurnZero

AUGUST 25, 2020

Anna Talerico, Arthur Ventures Anna ( @annatalerico ) is an Operating Partner at Arthur Ventures , an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. Here are eight BIG RYG speakers and entrepreneurs to follow on Twitter: .

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

Amity

SEPTEMBER 11, 2017

The SaaS world can be distilled into four main quadrants: horizontal and vertical solutions, at high or low average selling points. Customer Success Managers working with horizontal SaaS need high empathy and an open mind. Relevant experience includes a background in consultancy or business development. Vertical Solutions.

SaaS 60

SaaS Upselling Consulting Consulting 60

ChurnZero

DECEMBER 15, 2020

We are experts in pre-employment testing and are very consultative when working with our customers to help with their hiring process. . . Four Customer-Centric Metrics to Drive B2B SaaS Retention – Track these top metrics to make sure your business isn’t just talking a big “customer-first” game. .

Accountability 98

Accountability B2B SaaS Customer centricity 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Practice

DECEMBER 8, 2019

Customer churn is a vital metric for the success of any SaaS company and its customer success team. Churn directly affects the sustainability and growth of SaaS businesses as small monthly increases in churn percentage can compound over time and drastically reduce revenue. Why Do Customers Churn? Predicting at-risk customers.

SaaS 88

SaaS Customer retention Accountability Feedback 88

CSM Magazine

APRIL 30, 2024

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. Our role is to ensure that they have all the necessary tools to facilitate a smooth transition to SaaS,” said Danny Seaborne, Sabio’s Managing Director for the UK and South Africa.

SaaS 52

SaaS B2C Construction Consulting 52

ProProfs Blog

FEBRUARY 21, 2019

Bruce Harpham B2B SaaS Content Marketing Consultant. Embedded A/B Ad Testing in Facebook gives us an idea which ad will provide the best ROI for our target audience but it doesn’t get to the consumer’s “Why” Tweet this. Surveys are powerful in marketing because they can give you free form responses.

Surveys 95

Surveys Marketing B2B SaaS 95

ClearAction

JULY 20, 2023

On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. On the consultant side, fast-paced change in tech makes fascinating studies to sell. On the consultant side, fast-paced change in tech makes fascinating studies to sell.

Technology 62

Technology Consulting Consulting B2B 62

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. Aaron Thompson.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Amity

SEPTEMBER 11, 2017

The SaaS world can be distilled into four main quadrants: horizontal and vertical solutions, at high or low average selling points. Customer Success Managers working with horizontal SaaS need high empathy and an open mind. Relevant experience includes a background in consultancy or business development. Vertical Solutions.

SaaS 54

SaaS Upselling Consulting Consulting 54

CustomerSuccessBox

JUNE 1, 2021

Account managers, Product Managers but also Industry consultants and sales representatives who can actually be competent Customer Success Managers for your organization. Industry Consultants. appeared first on The Customer Success Blog for B2B SaaS from CustomerSuccessBox.

Management 52

Management B2B Consulting Consulting 52

Satrix Solutions

APRIL 20, 2021

Customer satisfaction survey programs are a tremendous asset to B2B organizations. No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around them.

Surveys 78

Surveys B2B Advertising Feedback 78

ClientSuccess

APRIL 28, 2021

As the VP of Customer Success, Kristi will oversee the entire post-sales customer journey and customer experience, including leading the customer success, consulting, and support teams. Kristi’s reputation precedes her as being one of the most passionate, insightful and inspiring customer success leaders in SaaS.

SaaS 59

SaaS B2B Customer retention Consulting 59

Kayako

JANUARY 7, 2016

Sukhpreet Anand , Technical Support Consultant. Gary McGrath , Customer Success Consultant. As traditional sales-driven “enterprise” software models are disrupted by smaller, more responsive SaaS companies, users of B2B software will react to the difference. Customers expect support to be available 24/7.

Customer Support 63

Customer Support Self service Consulting Consulting 63