ClearAction

OCTOBER 10, 2017

Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker. “Our customer experience team really wants to make systemic and strategic changes that span the company, so we only tackle situations that our normal business-as-usual processes are not normally suited to tackle.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

RapportBoost

NOVEMBER 5, 2018

As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.

Sales 40

Sales Contact Center Average Handle Time B2B 40

Integrity Solutions

APRIL 5, 2021

Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants.

Sales 61

Sales Accountability Strategic Value B2B 61

Integrity Solutions

MAY 24, 2023

Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants. But major B2B buying decisions are not made by individuals; they’re made by buying coalitions. Is talking with them going to be a good use of our time?

Sales 52

Sales Coaching Accountability Personalization 52