ViiBE Blog

AUGUST 11, 2021

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. The benefits of cloud-based contact center solutions. Share on whatsapp. Share on email.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

ROI CX Solutions

DECEMBER 5, 2024

Liveops Liveops, founded in 2000 and based in Arizona, provides flexible, scalable virtual contact center solutions for businesses of all sizes across various industries. Belkins Belkins is a lead generation agency headquartered in Delaware that provides B2B sales services across more than 50 industries worldwide.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

NobelBiz

SEPTEMBER 30, 2020

But as a quick starting guide, this list should offer a good overview of what general capabilities to look for when opting for a cloud contact center solution. First, you need good CRM software that will help you build an efficient B2B funnel. Naturally, it all depends on your needs and business model.

virtual call center 52

virtual call center Call Center voip Contact Center 52

NobelBiz

JULY 9, 2020

These metrics are unsurprisingly relevant for both B2B and B2C – given that everyone is affected by the crisis in one way or another. There are existing tools within the contact center solutions we (and others) present, that enable automatic queue distribution based on an agent’s skill set.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

Serenova

AUGUST 5, 2019

According to Forrester’s research, the emotional component is important not only for B2C, but for B2B interactions as well. Automation in the contact center started in the 80s with interactive voice response (IVR), then websites in the 90s, and mobile apps in the early 2000s. Achieve a positive emotional reaction. Automation.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

Expivia

JANUARY 19, 2021

Look at TikTok, not many B2B brands are advertising on TikTok, but not many were advertising on Instagram either, but the platform has really matured, and now everyone uses it. It is the customer experience improving; this virtual world-building is already a 5-billion-dollar industry, can you imagine where it will be in 5 years?

Technology 52

Technology Customer Experience Brand ambassadors Chatbots 52

RichCall

SEPTEMBER 13, 2017

Evan Kirstel , Social media innovator and B2B marketer. Rob Maynard , Contact Center Architect for Cisco. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. @Al Hopper , cofounder of DoLabSATX. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. The need for customer success management is fairly new and fast becoming pertinent. These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers.

Management 52

Management CRM Customer retention Self service 52

JustCall

NOVEMBER 25, 2022

Avaya OneCloud CCaaS is a cloud contact center solution created for businesses of any size who want to improve the experiences of their employees and clients. ??. In the B2B selling environment. Genesys Cloud CX is built for people and built for change. Avaya OneCloud.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Enghouse Interactive

SEPTEMBER 16, 2020

The latest Contact Babel 2020-21 Customer Experience Decision-Makers’ Guide , sponsored by Enghouse Interactive, delivers crucial insights for everyone in the industry. This blog, the first in a series of two, will focus on the pandemic and how it has transformed customer experience in two key ways.

Customer Experience 43

Customer Experience B2C B2B Technology 43

CX Global Media

JULY 8, 2019

In it, you’ll be able to find out about top Contact Center Solution Providers and learn about the Contact Center Virtual Summit Boot Camp that will help you to expand your skills. In the CCVS Playbook and Planner you’ll be able see who’s speaking and when and help you get the most out of the online summit.

Contact Center 120

Contact Center Education Coaching B2B 120

Momentum Telecom

JANUARY 22, 2025

Whatever the future holds, we expect to see rapid advancements in the technology to support new use cases, including: Growth in AI integration: Contact centers remain a big focus for Microsoft. They have already announced AI agents for unified communications and contact center solutions.

Telecommunications 64

Telecommunications Contact Center Chatbots contact center solutions 64

ShepHyken

JUNE 14, 2019

Many groups – 79% of high-income households, 45% of women, 51% of B2B companies, 54% of Generation X – avoid a company for over 2 years after a bad customer experience. Companies offering exceptional customer experiences have a 16% price premium on the products and services (PWC).

Customer retention 335

Customer retention contact center solutions Advertising Cloud contact 335