TeamSupport

MAY 17, 2019

If you’ve ever worked in or been a part of the customer support industry, you’ve likely seen or directly experienced “contents” or “games” like the scenarios listed above. In the high-touch, high-value, and relationship oriented B2B (business-to-business) industry, these gamification tactics simply aren’t a good idea.

Gamification 49

Gamification B2B Customer Support B2C 49

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. Got a customer community that’s gathering dust?

SaaS 52

SaaS Gamification B2B Metrics 52

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!)

Self service 67

Self service B2B SaaS Gamification 67

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. After a careful evaluation, we selected Higher Logic Vanilla.

SaaS 98

SaaS Gamification Best practices Feedback 98

Cincom

MARCH 6, 2025

Sales teams can bundle services, adjust SLAs, and ensure consistent pricing across contracts, boosting customer retention and revenue predictability. 2- Accelerating Quote Generation for Faster Deal Closures Speed is crucial in closing deals, especially in complex manufacturing and B2B sales environments.

Automotive 40

Automotive Revenue potential CRM Sales 40

Cincom

JANUARY 31, 2025

Customers can check their rewards, place an order, and pick it up at their nearest location without any disruption, creating a unified and frictionless experience. 3- Interactive and Engaging Content Digital transformation enables brands to craft more interactive and immersive experiences that engage customers on a deeper level.

CRM 40

CRM Analytics Automotive Technology 40