SmartKarrot

OCTOBER 27, 2022

Business-to-business (B2B) marketing is a type of marketing done directly between businesses. Unlike other sales models where the Client goes through an intermediary such as retail, B2B marketing involves direct contact between professionals in specific industries, creating the potential for closer relationships and higher quality.

B2B 10

B2B Real estate Sales Accountability 10

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Donna Weber. Keri Keeling.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

SmartKarrot

MAY 14, 2020

This cloud based technology has improved in many ways – either directly or indirectly – the companies build and maintain their products, offer their services, acquire buyers and earn retention. This is where a SaaS Customer Engagement model as an organizational process comes into picture. Source: Superoffice.

SaaS 10

SaaS Customer retention Sales Technical Support 10

SmartKarrot

APRIL 17, 2023

For example, a software company uses an AI-powered voice assistant to provide real-time updates on product development to its enterprise customers, resulting in faster issue resolution and improved customer retention. They can be used for a range of tasks, including customer service, sales, and technical support.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

APRIL 17, 2023

Look for customization options: Look for customization options that allow you to tailor the chatbot’s responses and interactions to match your brand voice and customer preferences. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Chatbots 10

Chatbots Scripts Enterprise Education 10

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). If you are focused on customer retention, then you need to know the answer to?the

SaaS 96

SaaS Feedback Surveys B2B 96

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. In recent years, the lifetime value of customers has taken center stage, especially for subscription-based B2B businesses.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Blueship Call Center

JANUARY 13, 2025

Indias telemarketing industry is no longer limited to basic customer calls but has expanded to include services such as lead generation , appointment setting, market research, and customer retention strategies. These services are essential for businesses looking to enhance their customer experience and build brand loyalty.

Telemarketing 98

Telemarketing Finance Real estate Healthcare 98

Cincom

MARCH 2, 2025

A well-structured CPQ solution ensures that once a buyer is ready to purchase, the final steps are effortlessreducing cart abandonment and improving the overall customer experience. Retention Stage: Personalized Renewals and Upselling Opportunities Customer retention is just as important as acquiring new customers.

B2B 40

B2B B2C Upselling CRM 40