ProProfs Blog

SEPTEMBER 28, 2018

Or is it the lack of a medium that helps you keep your customers and site visitors engaged with the brand that ultimately leads to a delightful experience? You lack a medium that helps you provide 24/7, instant customer support that builds a delightful customer experience journey. Tweet this. Tweet this. If not even more!

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

TeamSupport

JULY 22, 2020

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there.

Customer Support 52

Customer Support B2B Technical Support Education 52

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. In fact, up to 80% of B2B purchase decisions are impacted by a buyer’s experience with the B2B customer service, so it’s an essential quality of your brand or company to consider.

B2B 62

B2B B2C Customer Service Self service 62

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. His team ensures Volta’s stations are online and well-maintained and that their drivers, site partners, and advertising customers have an excellent experience.

Automotive 41

Automotive Management Enterprise B2B 41

Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

Customer Support 60

Customer Support Best practices Technical Support B2B 60

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Peter Muir is the Manager of Technical Support at Dejero. Regis Eloi is the former Director of Customer Support at Salsify.

B2B 98

B2B B2C SaaS Technical Support 98

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

OctopusTech

JULY 15, 2024

Add-ons app store with thousands of applications to further extend functionality like email marketing, accounting, customer support and more. This will keep you away from custom ecommerce web development. Scalable cloud-based infrastructure that can support significant traffic volumes out of the box. No hosting to manage.

B2B 62

B2B Technical Support Enterprise Accountability 62

ROI CX Solutions

DECEMBER 5, 2024

Pros Two decades of experience in improving CX An extensive and diverse talent pool for round-the-clock support and global scalability End-to-end solutions that leave more time to focus on core operations Award-winning workplace known for happy and satisfied agents 4.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

JivoChat

MARCH 2, 2022

By choosing the right platform for your shop, you will see how having the proper tools can simplify tasks such as adding products, managing inventory, offering customer support, and creating marketing campaigns. . Count on SITE123 24/7 customer support to assist you in case there is any doubt. Custom domains.

Banking 75

Banking Technical Support Sales B2B 75

IdeasUnlimited

JANUARY 6, 2021

Customers could thus reach out and obtain help at all hours of the day. While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Multilingual support. Billing support. Backend support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

Customers could thus reach out and obtain help at all hours of the day. While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Multilingual support. Billing support. Backend support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. Customer success. It is designed to integrate marketing and sales data for cross-channel B2B marketing and lead nurturing throughout the buying process. SaaS Customer Support Tools.

SaaS 71

SaaS CRM Advertising Analytics 71

Netomi

APRIL 27, 2022

“What consumers are expecting is now what B2B buyers are expecting, they are judging all of their experiences back to the convenience of booking an Uber or ordering their groceries.”. We faced that reality head-on, acknowledging that any time a customer is reaching out to a customer support engineer, they are having a bad experience.”.

Chief Customer Officer 52

Chief Customer Officer Customer advocacy Engineering Technical Support 52

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Al Hopper , cofounder of DoLabSATX.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

OctopusTech

DECEMBER 7, 2022

24/7 customer support. 24/7 technical support assistance. Its characteristics include – Creation of custom price lists for B2B and B2C customers. Customer success management. The cost of BigCommerce plans depends on the currency’s value, location, and addition of features.

Enterprise 12

Enterprise Sales B2C Analytics 12

Hodusoft

AUGUST 21, 2024

Technical Support While BPOs providing customer support handle customer queries and complaints, BPOs that provide technical support troubleshoot and resolve technical issues related to products or services. They input, update, and manage data for businesses.

outsourcing 52

outsourcing Contact center software Government call center software 52

JivoChat

AUGUST 23, 2021

The platform serves B2B and B2C ecommerce customers including over 2000 mid-market businesses and 30 Fortune 1000 brands. What makes it a top Shopify alternative: BigCommerce is focused on getting retailers up and running by taking care of all the technical details including security, uptime, platform updates, and payment processing.

Enterprise 52

Enterprise Sales B2B B2C 52

Netomi

JANUARY 5, 2022

Is Customer Experience the Key to B2B Differentiation? Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

OCTOBER 4, 2021

You will be able to integrate with more than 875 apps, manage marketing campaigns and sales in the same place, and count on 24/7 customer support as well. When it comes to sales, there are features for B2C and B2B models. You will find intuitive dashboards and technical support that will guide you through the beginning.

CRM 52

CRM Sales B2C Marketing 52

SmartKarrot

JUNE 21, 2022

Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc. Function as the voice of the customer and provide internal feedback on how New Relic can better serve the customers.

Enterprise 3

Enterprise SaaS Technical Support Accountability 3

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Bhavika Kochhar. Donna Weber. Melinda Gonzalez.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

SmartKarrot

APRIL 17, 2023

Rule-based chatbots are often used for simple and straightforward tasks, such as answering frequently asked questions or providing basic customer support. Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates.

Chatbots 10

Chatbots Scripts Enterprise Education 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Customer Success Identify customer needs and pain points through conversation analysis. Monitor customer sentiment and identify potential issues before they become major problems. Let’s dig in.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

TechSee

APRIL 3, 2018

Considering churn is closely linked to customer satisfaction, companies are attempting to transform their customer experience to meet consumers’ high expectations. In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Cincom

MARCH 2, 2025

CPQ is particularly valuable for: B2B Marketplaces: Where bulk pricing, volume discounts, and negotiated contracts make traditional pricing models inefficient, CPQ for B2B eCommerce makes a difference. Companies Selling Configurable Products: Businesses offering customized products often struggle with manual pricing calculations.

B2B 40

B2B B2C Upselling CRM 40