ChurnZero

APRIL 8, 2020

B2B buyers increasingly base their purchase decision on peer recommendations. Gather and prioritize product feedback all in one place. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Engage customers with rewards, badges, and gamification features.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Cincom

JANUARY 31, 2025

Involve employees in decision-making and provide platforms for feedback. Use feedback to refine processes and ensure minimal disruption. From augmented reality (AR) and virtual reality (VR) tools to live-streamed events and gamification, businesses are leveraging these innovations to stand out in crowded markets.

CRM 40

CRM Analytics Automotive Technology 40

Connecting the Dots

APRIL 3, 2024

when customers change, upgrade, or acquire new offerings; when customers are inherited as part of a merger or acquisition; when customer turnover at a B2B complex results in new users or buyers; when voice of the customer feedback suggests that selected aspects of the experience are creating unusually high levels of complaints).

Education 62

Education B2B Sales Surveys 62

ChurnZero

JULY 12, 2019

When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. Two important components in gamification are surprise and delight. Provide Feedback and Reward Users.

Accountability 75

Accountability Metrics Education Marketing 75

NobelBiz

MAY 22, 2022

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute. And the same is here.

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

JUNE 5, 2023

Implementing a supportive and positive work environment, where agents receive regular feedback, recognition, and incentives, can also boost their confidence and motivation. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. I think those voice of customer feedback loops are really important too.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Gamification. Customer feedback is the basis for customer education.

Education 19

Education Journey mapping SaaS B2B 19

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Fun Gamification: Boost engagement by encouraging customers to click. Solicit Feedback: Get feedback on user experience both in store and online. JivoChat app: Yes. Key Features. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

Influitive

NOVEMBER 12, 2018

What could your team accomplish with an extra few hours in your week? You could finally get around to that project you’ve been wanting to start, or launch a new initiative to help hit your targets more efficiently. Now think about what your company could accomplish with an extra 9000 hours this year. Seems too.

Gamification 58

Gamification Best practices B2B Feedback 58

Vistio

FEBRUARY 1, 2022

Building up communication channels and managing feedback and creating voice of customer, programs and getting feedback to different departments, working with a team to make sure that we are addressing customer complaints. At Apeel, it’s very much working with the consumers who are eating in the produce, Apeel is more B2B focused.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Vistio

APRIL 2, 2022

If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition. Now the bar is being raised again and I’m getting that feedback from a lot of my clients, that customers are demanding more than ever before. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52