ChurnZero

JANUARY 20, 2021

PieSync is a SaaS business that offers solutions to synchronize cloud applications. Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. Implementing a system that captures feedback from customers, leads and other prospects. This is often the case for many B2B SaaS businesses. “We

SaaS 98

SaaS Upselling B2B Metrics 98

Nicereply

JUNE 17, 2021

As a B2B SaaS company that works with organizations to provide employee programming, recognition incentives, and rewards, our Customer Success team fields a range of inquiries. People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback.

Feedback 105

Feedback SaaS B2B Education 105

inSided

MARCH 26, 2021

It’s been ruling the SaaS world for years. More and more B2B companies are starting to realize how building communities contribute to their bottom line, reduces costs, and drives growth. But before we talk more about customer feedback and community-led growth, let’s take a step back. And it’s about to take off.

Feedback 98

Feedback B2B SaaS Self service 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

SaaS 98

SaaS Best practices Gamification Feedback 98

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. Intangible value – Positive customer feedback.

SaaS 66

SaaS B2B Education Metrics 66

Help Scout

APRIL 27, 2021

For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. 6 user adoption strategies for B2B SaaS businesses.

SaaS 94

SaaS B2B Accountability Marketing 94

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

ShepHyken

MAY 24, 2019

Gaetano is the Director of Demand Generation at Nextiva with a proven track record of success working with B2B SaaS brands like Sales Hacker, Outreach.io, and Pipedrive. The idea that you can get an honest response with one click might be the answer you are looking for.

Surveys 277

Surveys Customer Service B2B SaaS 277

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. He has built and managed numerous B2B and B2C systems on AWS and GCP.

Feedback 120

Feedback APIs Engineering Surveys 120

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. For B2B SaaS companies, a strong community is a key component to building great customer relationships. Product insights: can you quantify the volume and value of community feedback on your product?

SaaS 52

SaaS Gamification B2B Metrics 52

Satrix Solutions

FEBRUARY 12, 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Use customer feedback to define company priorities.

B2B 78

B2B Feedback Consulting Consulting 78

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important?

Upselling 52

Upselling B2B SaaS Feedback 52

Satrix Solutions

MAY 13, 2021

Gathering insights in the business-to-business (B2B) world is markedly different from asking consumers to rate their experience. With this in mind, we offer several complexities to consider when surveying your B2B customers. Here are 5 ways to design and tailor your survey for the B2B audience. Get specific with lingo.

B2B 78

B2B Surveys B2C SaaS 78

TeamSupport

JUNE 28, 2019

Landing new customers is a hell of a lot of work for B2B (business-to-business) software companies. Your SaaS customer support team. If they go through a great SaaS onboarding experience , knowledge will spread naturally as needed throughout the entire company. and providing more attention as needed to their new customer base.

SaaS 68

SaaS Morale B2B Feedback 68

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods.

Customer Service 209

Customer Service B2C B2B SaaS 209

Satrix Solutions

JANUARY 5, 2022

To win over B2B sales prospects, it’s not enough for your company just to have a good product and/or service. For over a decade, we’ve been collecting Sales Win Loss feedback on behalf of our clients to provide them with data-driven insights into why their company wins or loses a sales pitch. How do you achieve this?

B2B 78

B2B Sales SaaS Coaching 78

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Customer satisfaction and feedback surveys. Subscription renewals.

SaaS 113

SaaS Journey mapping B2B Upselling 113

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. How does that make you feel?

Upselling 98

Upselling SaaS Sales Accountability 98

Global Response

DECEMBER 5, 2022

Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous. What Is B2B Customer Service?

B2B 62

B2B Customer Service B2C Multichannel 62

CustomerSuccessBox

MARCH 4, 2022

Upon implementation, have a regular meeting, quarterly business reviews, and receive feedback from the customers. The post Customer Success Plan for Mature B2B SaaS Firms appeared first on. Sometimes, you’d need a customer success plan template to monitor so that you have covered all the aspects of the planning. Winding it up!

B2B 52

B2B SaaS Metrics Upselling 52

Totango

MARCH 24, 2020

The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. The resulting subscription and SaaS supplier models spread customer lifetime value across repeated cycles of renewal and upsell and give customers the power to walk away if they’re not satisfied.

B2B 59

B2B Management Upselling SaaS 59

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS.

SaaS 60

SaaS Feedback Surveys B2C 60

Hello Customer

MAY 17, 2020

Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth. Especially during these times, feedback will be crucial. Leslie Cottenjé: “Our main focus is obviously continued growth.

SaaS 98

SaaS B2B Feedback Enterprise 98

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. Lumoa, headquartered in Helsinki, Finland, offers a simple and intuitive service for analyzing large amounts of customer feedback. About Icebreaker.vc

Analytics 113

Analytics Marketing Customer Experience Telecommunications 113

ChurnZero

MARCH 31, 2021

These awards are based directly on feedback from their customers. Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

B2B 98

B2B industry standards SaaS Feedback 98

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Leverage Voice of Customer Feedback. Leverage Voice of Customer Feedback.

B2B 63

B2B Enterprise Best practices Upselling 63

CustomerSuccessBox

DECEMBER 28, 2021

B2B customer segmentation best practices. It allows us to control all the customers, to have enriched feedback on the quality of the tool… But let’s be realistic: a company that grows and a company that has more and more customers, and such segmentation does not exist. Are your clients autonomous? Do you have many?

B2B 52

B2B SaaS Best practices Accountability 52

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! So let’s start!

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers?

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

ProProfs Blog

JUNE 3, 2019

If you’re working for a SaaS company like us, customer success is a bit more critical. No matter whether you’re B2B or B2C, there is one important insight that every customer-facing specialist should know: customers don’t buy products, they buy experiences. Collect Feedback. Embrace Customer Journey.

B2C 150

B2C Feedback B2B SaaS 150

Satrix Solutions

JANUARY 24, 2022

Today, B2B customers stay loyal to organizations due to the experience they receive rather than simply the price or quality of a SaaS platform. Satrix Solutions conducted an industry survey on the Net Promoter System within the B2B community to determine the use, impact, and preferences within B2B organizations.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

inSided

FEBRUARY 24, 2021

As a Customer Success Community platform on a mission to improve Customer Success in SaaS, having Gainsight choose us as their community platform further cemented our belief that community is (and always should be) at the heart of Customer Success. Customer feedback, when managed correctly, is what paves the way for sustainable growth.

Feedback 52

Feedback SaaS B2B Technology 52

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. B2B companies, needing to catch up with B2C, have started offering similar experiences, but in a slightly different way.

Sales 99

Sales Technology B2C Customer Experience 99

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates!

SaaS 52

SaaS Customer retention Metrics B2B 52

Genroe

FEBRUARY 18, 2015

How customer feedback can help you quantify next year’s sales. This session is relevant to CXOs and Sales/Marketing executives in B2B companies, especially in hi-tech or business services. CustomerGauge: CEO of SaaS solution CustomerGauge, a platform which helps business retain customers. Presented by. Adam Dorrell.

B2B 45

B2B SaaS Consulting Consulting 45

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. A SaaS customer onboarding checklist is a great place to start but it is rarely enough. This can be done through phone calls, emails, and even by directly asking for feedback through social media.

SaaS 52

SaaS B2B Metrics Customer retention 52