Cincom

FEBRUARY 21, 2025

2- Leveraging Interactive Learning Tools and Gamification Modern learning methods, such as interactive training modules, simulation-based learning, and gamification, can significantly improve knowledge retention and engagement. 5- Is CPQ training relevant for all types of sales teams? 6- What is CPQ Cloud Training?

Sales 40

Sales Gamification Finance Best practices 40

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

ChurnZero

JULY 22, 2022

Q: Have you found B2B companies that effectively use gamification in onboarding? If it’s more of an end-user or a consumer product, even if it’s B2B, that can be very motivating. When we asked them would badges and gamification be motivating, they were like no. A: That really depends on your audience.

Gamification 98

Gamification Accountability B2B Enterprise 98

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Get actionable insights & advice from 20 of the most innovative customer experience thought leaders and practitioners in the B2B world. Some questions were as simple as “ What is advocate marketing ?” Download your FREE eBook now. Set clear goals.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

CrazyCall

JANUARY 21, 2019

Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. You can also apply gamification to everyday work. Account-Based selling applies for the B2B sales and can be extremely effective when applied by your Inside Sales team.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. After a careful evaluation, we selected Higher Logic Vanilla.

SaaS 98

SaaS Gamification Best practices Feedback 98

Cincom

MARCH 6, 2025

2- Accelerating Quote Generation for Faster Deal Closures Speed is crucial in closing deals, especially in complex manufacturing and B2B sales environments. Gamification & Incentives : Introduce a gamified learning approach where sales reps earn rewards for mastering CPQ features, boosting adoption and engagement.

Automotive 40

Automotive Revenue potential CRM Sales 40

ChurnZero

APRIL 8, 2020

B2B buyers increasingly base their purchase decision on peer recommendations. Engage customers with rewards, badges, and gamification features. Community as an advocacy strategy. Take review sites such as G2 and Capterra, for instance. Address customer concerns head on, offering transparency and the opportunity to build trust.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. In my experience as a B2B product manager, there is nothing better than talking one on one with your customers in a setting that makes everyone feel comfortable so you get honest feedback.

Feedback 98

Feedback Surveys Management Advertising 98

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. This is an especially useful resource for B2B, SaaS, and subscription-based companies. Loyalty 3.0:

Customer Service 89

Customer Service Gamification Consulting Consulting 89

Noble Systems

AUGUST 27, 2020

Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b). Gamification helps keep your reps more engaged, improves training, increases productivity, and reduces employee turnover. Outbound telemarketing is probably the first thing that comes to mind for most people when they hear the term telemarketing.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Talkdesk

APRIL 8, 2016

Listening to Nate and Robert speak about everything from gamification to social media opened up my eyes to the wealth of advantages that call center reporting can bring to a business. First and foremost, displaying live metrics for the entire team to see has helped introduce an element of gamification to agents.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Connecting the Dots

APRIL 3, 2024

when customers change, upgrade, or acquire new offerings; when customers are inherited as part of a merger or acquisition; when customer turnover at a B2B complex results in new users or buyers; when voice of the customer feedback suggests that selected aspects of the experience are creating unusually high levels of complaints).

Education 62

Education B2B Sales Surveys 62

Cincom

JANUARY 31, 2025

From augmented reality (AR) and virtual reality (VR) tools to live-streamed events and gamification, businesses are leveraging these innovations to stand out in crowded markets. In industries such as manufacturing, technology, and B2B sales, the CPQ process is often complex and prone to manual errors, inconsistencies, and inefficiencies.

CRM 40

CRM Analytics Automotive Technology 40

NobelBiz

MAY 22, 2022

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute. And the same is here.

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

JUNE 5, 2023

Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

ChurnZero

JULY 12, 2019

When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. Two important components in gamification are surprise and delight. The answers are normally quite homogenous in B2C (e.g.

Accountability 75

Accountability Metrics Education Marketing 75

Influitive

JUNE 9, 2017

Listen, if you’re an online community manager, or are responsible for the success of an online community, you might want to know this: According to Gartner, 70 percent of online communities are destined to fail. There’s more. Despite the billions of dollars being poured into online communities, almost 70 percent of customers never.

Management 98

Management Gamification B2B Customer advocacy 98

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. Close to 20 years ago, I joined a startup. I was employee number 10.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Gamification. This helps drive engagement and improves overall learning adoption.

Education 19

Education Journey mapping SaaS B2B 19

Influitive

FEBRUARY 8, 2017

There’s no denying that the importance of customer marketing is growing. The 2017 State of Customer Marketing Report indicates that over the next year, 93% of organizations expect that their customer marketing efforts will take on greater importance, and 62% will increase their staff or budgets in the customer marketing area.

Marketing 65

Marketing Gamification Customer advocacy B2B 65

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Fun Gamification: Boost engagement by encouraging customers to click. The features that made Magento a popular platform have been enhanced and expanded with Adobe’s ownership of that brand. JivoChat app: Yes.

Advertising 52

Advertising Analytics Sales Enterprise 52

Influitive

NOVEMBER 12, 2018

What could your team accomplish with an extra few hours in your week? You could finally get around to that project you’ve been wanting to start, or launch a new initiative to help hit your targets more efficiently. Now think about what your company could accomplish with an extra 9000 hours this year. Seems too.

Gamification 58

Gamification Best practices B2B Feedback 58

SmartKarrot

JUNE 17, 2022

We understand that B2B self-serve customer onboarding can be tricky, but we are here to help. Self-serve onboarding for B2B SaaS is the process where customers will onboard themselves to the SaaS platform. Here are a few best practices to help you create efficient self-serve customer onboarding experiences for your B2B customers.

SaaS 10

SaaS B2B Self service Best practices 10

Vistio

FEBRUARY 1, 2022

At Apeel, it’s very much working with the consumers who are eating in the produce, Apeel is more B2B focused. I know there’s a lot out there, like gamification or free pizza or whatever it is. I’m like, “Okay. That’s cool, but there’s other things. ” Yeah.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Vistio

APRIL 2, 2022

Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. And many of, certainly my clients and member companies, are often refilling positions because of promotion out to other arms of the organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52