ChurnZero

APRIL 8, 2020

B2B buyers increasingly base their purchase decision on peer recommendations. Engage customers with rewards, badges, and gamification features. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Price and Jaffe promote the practice of using the right metrics to identify company points of weaknesses. Loyalty 3.0:

Customer Service 89

Customer Service Gamification Consulting Consulting 89

Cincom

JANUARY 31, 2025

From augmented reality (AR) and virtual reality (VR) tools to live-streamed events and gamification, businesses are leveraging these innovations to stand out in crowded markets. In industries such as manufacturing, technology, and B2B sales, the CPQ process is often complex and prone to manual errors, inconsistencies, and inefficiencies.

CRM 40

CRM Analytics Automotive Technology 40

ChurnZero

JULY 12, 2019

When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. Two important components in gamification are surprise and delight. Set Objectives and Target Metrics.

Accountability 75

Accountability Metrics Education Marketing 75

NobelBiz

JUNE 5, 2023

Utilize comprehensive CRM software that allows for easy monitoring, analysis, and reporting of lead generation metrics. Here are five valuable metrics we recommend you follow to reach your business goals: Connection rate Calls per Agent Conversion Rate First Call Close (FCC) Average Handle Time (AHT) 7.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MAY 22, 2022

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute. And the same is here.

call center workforce 52

call center workforce Call Center Management Gamification 52

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics. Fun Gamification: Boost engagement by encouraging customers to click. JivoChat app: Yes. Optimizely.

Advertising 52

Advertising Analytics Sales Enterprise 52

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. Close to 20 years ago, I joined a startup. I was employee number 10.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Influitive

FEBRUARY 8, 2017

There’s no denying that the importance of customer marketing is growing. The 2017 State of Customer Marketing Report indicates that over the next year, 93% of organizations expect that their customer marketing efforts will take on greater importance, and 62% will increase their staff or budgets in the customer marketing area.

Marketing 65

Marketing Gamification Customer advocacy B2B 65

Vistio

FEBRUARY 1, 2022

At Apeel, it’s very much working with the consumers who are eating in the produce, Apeel is more B2B focused. I know there’s a lot out there, like gamification or free pizza or whatever it is. ” I need those metrics. I’m like, “Okay. That’s cool, but there’s other things. ” Yeah.

Contact Center 52

Contact Center Customer Service Morale Engineering 52