B2B Multichannel SaaS 
Global Response
DECEMBER 5, 2022
Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous. What Is B2B Customer Service?
Interaction Metrics
APRIL 17, 2025
While we are not a software (Saas) company like Qualtrics, were the best alternative in that we already license Qualtrics and other software. CustomerGauge CustomerGauge is purpose-built for B2B organizations that want to connect customer feedback directly to revenue. It offers account tracking and a high support rating on G2 (9.6
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JivoChat
JANUARY 15, 2023
A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Email is one of the best lead nurturing channels available to any brand, which is why 64% of B2B marketers say their email marketing strategy is effective for meeting business goals.
360Connext
AUGUST 13, 2018
It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. For example, in B2B sales today, it’s not enough to bank on your sales people being the sole entry point for customers. Have you had enough of the term omnichannel?
360Connext
AUGUST 13, 2018
It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. For example, in B2B sales today, it’s not enough to bank on your sales people being the sole entry point for customers. Have you had enough of the term omnichannel?
Answer Dash
JULY 30, 2019
They simply haven’t adapted yet to this new multichannel environment that is growing fast. In the SaaS industry, there are now lots of websites that gather customers’ review regarding their experience with multiple products. I believe companies still have to shift to a customer-first-mindset to just not grow bigger, but also better.
Liveops
JANUARY 25, 2019
Manage and make use of multichannel customer feedback the way leading brands like T-Mobile, GE and United do. Designed for B2B enterprise organizations, CustomerGuage’s NPS and retention software “enables you to directly tie every last $ to your NPS.”. Learn more: asknicely.com. Clarabridge. Learn more: clarabridge.com. CustomerGuage.
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