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The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtualcallcenter. This is why today, we’re looking at how to start a virtualcallcenter with maximum efficiency and ease.
But while a virtualcallcenter is essential to any brand’s extraordinary customer service operation, it’s far from the only strategy or solution out there worth considering. Manage and make use of multichannel customer feedback the way leading brands like T-Mobile, GE and United do. You’ve come to the right place.
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