TeamSupport

JANUARY 26, 2021

“By building a repository of self-support resources in the Customer Hub, we will soon launch a robust Knowledge Base as a one-stop shop for all relevant tools, information, and resources,” says Alain Alejandro, SQA/Support at QC Software. TeamSupport is so customizable, it’s perfect for B2B companies.

B2B 64

B2B Customer Support Technical Support Coaching 64

Influitive

MAY 23, 2018

Meagen Eisenberg, CMO at MongoDB, can smell covert sales tactics almost instantly. Instead of sending her funny GIFs or email forwards, she believes good sales people can get her the resources she needs to make a purchase decision – whether it’s an introduction to another CMO for a product use case, or providing technical support.

Customer advocacy 61

Customer advocacy Sales Technical Support B2B 61

Global Response

JANUARY 23, 2021

This could cover anything from technical support to email and sales communication, to social media monitoring. The post How Your Business Can Benefit From a B2B Call Center appeared first on Global Response. Oftentimes, businesses choose to partner with a call center to handle incoming customer inquiries.

B2B 48

B2B Call Center Technical Support Sales 48

ChurnZero

JANUARY 20, 2021

Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. Clearbit, a B2B tool that personalizes customer interactions, initially focused on top-line revenue as a key metric. This is often the case for many B2B SaaS businesses. “We We might ask again: is all revenue good revenue?

SaaS 98

SaaS Upselling B2B Metrics 98

Satrix Solutions

FEBRUARY 1, 2022

Thankfully this attitude towards surveys is relatively rare in B2B. I’m always curious why some B2B folks “hate” surveys. How many B2B companies field surveys nowadays? I’ve spent nearly 20 years advising B2B company leaders on how to maximize the impact of their CX programs. What do I mean? We’re all busy. Actually, no.

Surveys 78

Surveys B2B Feedback Technical Support 78

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Program Type: Business to business sales.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Is it a sales call, customer service, or a technical support call? Is there a need for multi-language support? Is skills training offered such as de-escalation, customer service , or sales skills?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Peter Muir is the Manager of Technical Support at Dejero. Regis Eloi is the former Director of Customer Support at Salsify.

B2B 98

B2B B2C SaaS Technical Support 98

OctopusTech

JULY 15, 2024

Shopify Plus Overview Shopify Plus offers an enterprise-grade experience tailored for high-volume brands doing over $1M in annual sales. Significantly higher scalability to support Black Friday/Cyber Monday spikes in traffic. Wholesale channel support and business to business (B2B) functionality.

B2B 62

B2B Technical Support Enterprise Accountability 62

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. By nature, CSMs feel inclined to assume any responsibility involving the customer.

SaaS 100

SaaS Enterprise Engineering Technical Support 100

Quality Contact Solutions

FEBRUARY 3, 2023

Other types of inbound telemarketing services include technical support, order taking, billing inquiries/issues, lead qualification, and more. Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs.

Telemarketing 52

Telemarketing B2C B2B outsourcing 52

Kayako

JANUARY 7, 2016

Now, that would be real power for the customer support teams. Sukhpreet Anand , Technical Support Consultant. Customers expect support to be available 24/7. Tejaswi Chawla , VP of Sales and Rajiv Sharma , Sales Manager. 2016 is an exciting year for support. What are the consequences for 2016?

Customer Support 63

Customer Support Self service Consulting Consulting 63

Quality Contact Solutions

SEPTEMBER 29, 2021

There are proven models already established that will support anything from account management to a dedicated sales team. Advantages of Working with a BPO There are many advantages of outsourcing to a BPO. A company specializing in BPO often has the solutions to any of your needs regarding reducing your labor costs.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Contact Centers appreciate: “Nanorep accurately replies to our customer inquiries, from pre-sale questions about products and policies to order tracking and shipments.

Contact Center 116

Contact Center Technology Self service Call Center 116

ChurnZero

AUGUST 25, 2020

Anna Talerico, Arthur Ventures Anna ( @annatalerico ) is an Operating Partner at Arthur Ventures , an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

ROI CX Solutions

DECEMBER 5, 2024

Pros Two decades of experience in improving CX An extensive and diverse talent pool for round-the-clock support and global scalability End-to-end solutions that leave more time to focus on core operations Award-winning workplace known for happy and satisfied agents 4.

outsourcing 52

outsourcing Call Center Technical Support B2B 52

Quality Contact Solutions

DECEMBER 20, 2021

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. includes a broad base of sales and marketing subject matter experts, ensuring each outsourced call center program is implemented seamlessly across various industries.?For

Call Center 52

Call Center Telemarketing B2C outsourcing 52

JivoChat

MARCH 2, 2022

Another advantage is that you can define custom shipping and automate your taxes for every sale. Sell products on multiple sales channels. To expand your sales, you also have the option to sell on different channels, like Facebook, Instagram, and Amazon. Key features: More than 500 free online store templates. Wix Logo Maker.

Banking 75

Banking Technical Support Sales B2B 75

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . If you can’t figure this out from your website, your marketing and sales leaders should be able to help answer this question. As you can see, it’s a continuous process. .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

SaaS 71

SaaS CRM Advertising Analytics 71

Amity

MAY 22, 2016

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Outcomes of customer success have a direct impact on sales , marketing, product development and technical support to name a few, not to mention the bottom line.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

OctopusTech

DECEMBER 7, 2022

Get a point-of-sale (POS) system. Integration of various sales channels. 24/7 technical support assistance. It has a sales limit of $50,000 annually and if you are a first-site eCommerce owner and want to stick with your budget, then you should consider this option. The annual sales limit on this plan is $180,000.

Enterprise 12

Enterprise Sales B2C Analytics 12

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. Expansion sales offer a way to do things both effectively due to the reduced costs of advertising, sales, and marketing. The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Self service Engineering 52

Quality Contact Solutions

DECEMBER 31, 1969

Quality Contact Solutions has years of experience with B2B outbound sales, inbound sales & support, lead generation, technical support and so much more. With so many factors and variables, it’s best to have a conversation to truly dial in the business objectives and requirements. Call Us at 866.963.2889.

Call Center 45

Call Center Telemarketing Outbound sales outsourcing 45

CustomerSuccessBox

JUNE 12, 2021

Sometimes, the account manager is also referred to as a technical account manager ( TAM ). TAM focuses on technical support and the CSM focuses on the client’s business goals and strategies. appeared first on The Customer Success Blog for B2B SaaS from CustomerSuccessBox. Account management vs Customer Success (CS).

Accountability 52

Accountability Management SaaS Upselling 52

JustCall

NOVEMBER 27, 2022

These can be overcome with a solid product and the right sales and marketing strategies. Your marketing and sales departments can generate a lot of leads to grow your business. With this process, sales and marketing personnel can prioritize their activities. These are automated techniques that rank all sales leads.

SaaS 52

SaaS Enterprise Sales Best practices 52

Calltools

MARCH 20, 2019

For example, to remain compliant with recent amendments to the Telemarketing Sales Rule by the FTC, businesses must make certain that no more than 3 percent of their calls meet the criteria as an “abandoned call” when answered by a person. Agents get information on previous calls to the number, sales records or other account information.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Yes, the SERVICE Experience. Bruce Temkin.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

IdeasUnlimited

JANUARY 6, 2021

The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. Therefore, soon after launch in 2011, TravelWifi reached out to IdeasUnlimited for taking over some of its support needs. How IdeasUnlimited Handled Support. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. Therefore, soon after launch in 2011, TravelWifi reached out to IdeasUnlimited for taking over some of its support needs. How IdeasUnlimited Handled Support. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

JivoChat

OCTOBER 4, 2021

Through Pipedrive you can track the communications history of each contact, such as emails, and calls, use artificial intelligence to learn where you can improve, and direct your leads into your sales pipelines, as well. . Also, it’s possible to integrate Pipedrive with sales apps, making it even simpler to manage everything.

CRM 52

CRM Sales B2C Marketing 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line. And it is!

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

JivoChat

AUGUST 23, 2021

Total sales by US Shopify merchants exceeded $5 billion in 2020 and grew by 76% in that year alone. Using the platform, retailers can set up online stores or physical store locations via a point-of-sale (POS) app and accompanying hardware. It’s expensive for large catalogs/sales. a million global merchants. 2: WooCommerce.

Enterprise 52

Enterprise Sales B2B B2C 52

RichCall

SEPTEMBER 13, 2017

Evan Kirstel , Social media innovator and B2B marketer. Wade Wiant , Vice President of Sales and Channels at Mediu. The contact centre will support this by providing hints, tips, education and technical support. For now, the consumer market is all about driving sales, either online or in-store. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Verint

JANUARY 30, 2018

And speaking for the B2B technology company I work for and its nearly two-year-old social community, I can testify to the benefits of having our own online community. We have group owners from sales, marketing and product development that are stakeholders and express opinions on how we should be managing the community.

Analytics 38

Analytics Technical Support B2B Best practices 38