ClearAction

OCTOBER 10, 2017

Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker. “Our customer experience team really wants to make systemic and strategic changes that span the company, so we only tackle situations that our normal business-as-usual processes are not normally suited to tackle.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

RapportBoost

NOVEMBER 5, 2018

Employee engagement tops the list of major concerns when delivering customer experience improvement projects, according to a new Gartner survey. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

Sales 40

Sales Contact Center Average Handle Time B2B 40

Integrity Solutions

MAY 24, 2023

Yet, despite the fact that 84 percent of them rated achievement drive as key, only 26 percent of our survey respondents said they effectively focus on achievement drive in their sales training programs. But major B2B buying decisions are not made by individuals; they’re made by buying coalitions.

Sales 52

Sales Coaching Accountability Personalization 52