CustomerSuccessBox

JUNE 12, 2021

Also, they are responsible to ensure that the customers renew their contracts, upsells, and cross-sells for the company, hence, ensuring consistent revenue for the company. They are often responsible for getting as many upsells and renewals as possible. Reactive vs Proactive – Typically, the account managers are reactive.

Accountability 52

Accountability Management SaaS Upselling 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Amarachi Ogueji. Donna Weber. Melinda Gonzalez. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer SaaS Customer centricity Coaching 21

SmartKarrot

FEBRUARY 19, 2021

Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Show the final figure that you aim to earn through your customer success program’s upsells initiatives.

Upselling 10

Upselling outsourcing Technical Support industry standards 10

SmartKarrot

MAY 27, 2020

Talking in terms of B2B businesses, client success is one of the factors that businesses are focusing on, in 2020. Knowledge of Product and Technical Support . Did you know, more than 90% of the B2B buyers depend on peer recommendation while selecting a partner? Understand And Drive Client Orientation .

B2B 10

B2B SaaS Technical Support Upselling 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Auto detect opportunities: AI can analyze customer data to detect opportunities for renewal, growth, and upsell.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. In recent years, the lifetime value of customers has taken center stage, especially for subscription-based B2B businesses. Connect with Gemma . Irit Eizips – Chief Customer Officer & CEO, CSM Practice.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Blueship Call Center

JANUARY 13, 2025

Whether its B2B or B2C telemarketing, Indian telemarketing providers have the expertise to deliver results that drive business growth. Indian telemarketers excel in cold calling, upselling, and cross-selling, making them invaluable for businesses looking to expand their customer base.

Telemarketing 98

Telemarketing Finance Real estate Healthcare 98

Cincom

MARCH 2, 2025

Retention Stage: Personalized Renewals and Upselling Opportunities Customer retention is just as important as acquiring new customers. CPQ not only enhances the initial purchase experience but also supports renewals, upsells, and long-term customer engagement. 3- Is CPQ software suitable for B2C or B2B eCommerce?

B2B 40

B2B B2C Upselling CRM 40