ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Provide them with checklists, guides, and best practices. He writes about designing a compelling customer experience process and training your team to implement it.

B2C 349

B2C Customer centricity Feedback Upselling 349

Cincom

FEBRUARY 14, 2025

This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI. Enhance Customer Experience with Personalization Expectations are evolving; buyers expect the same level of personalization and responsiveness as in B2C transactions.

Best practices 40

Best practices Sales CRM Finance 40

Quality Contact Solutions

OCTOBER 4, 2022

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Our next lead generation best practice is customer service. Our next best practice in how to generate leads is to focus on your website. Case Study: B2B Lead Generation & Cold Calling.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

Up Your Service

NOVEMBER 28, 2019

Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. The truth is, in many cases, you might only get one try: 66% of B2B and 52% of B2C customers stop buying after a single poor customer service interaction. You create processes to make their experience smoother. Download it here.

Best practices 90

Best practices Customer Experience B2C B2B 90

NobelBiz

MAY 9, 2023

Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. What Is the Best Solution To Run Call Center Campaigns? Table of Contents What is Call Center Optimization?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

ShepHyken

SEPTEMBER 20, 2019

Simply put, B2B support is significantly different than B2C support. This week we feature an article by Robert C. Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry.

B2B 283

B2B Customer Support CRM B2C 283

GetFeedback

JANUARY 6, 2020

Winning CX initiatives were also much more proficient at a number of journey mapping best practices, including: developing personas, developing future state maps, including emotional factors, basing maps on solid research (e.g. What is the difference between B2B and B2C? B2C companies sell to consumers. Not so fast. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Quality Contact Solutions

MARCH 8, 2021

The post 10 Best Practices for Delivering Virtual Training appeared first on. Virtual training offers unique opportunities. With a background of more than a decade in sales, Ryan is passionate about developing and delivering training that ultimately results in improved performance for client programs.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

Best practices 103

Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

PeopleMetrics

MARCH 18, 2025

Especially if you're a B2C business, your social reviews on platforms like TripAdvisor, Google, Yelp, or OpenTable aren't just feedbackthey can make or break your brand reputation. Additionally, proactively using VoC surveys to prevent negative social reviews before they happen is still best practice.

Surveys 62

Surveys B2C Best practices Feedback 62

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

delighted

NOVEMBER 2, 2021

Learn more in our best practice guide below, with tips on what to include in your buyer personas and how to use them to better your business. . TIP: Remember that though B2C customers might be easy to translate into a buyer persona, your B2B clients might not be. What is a buyer persona?

Best practices 86

Best practices Surveys Journey mapping B2C 86

Influitive

APRIL 22, 2015

For years, B2B marketers have largely viewed B2C loyalty tactics as irrelevant in their space. That’s why B2B marketers can’t afford to overlook the opportunity to learn from their B2C counterparts, who are experts at driving customer loyalty. B2B Loyalty, The B2C Way. Download the free report here.).

B2C 66

B2C B2B Customer retention Marketing 66

ShepHyken

OCTOBER 4, 2022

He shares how customer service teams can implement lessons and best practices that organizations can learn from soccer teams and their fans. ” “It’s not B2B or B2C. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4).

Brand ambassadors 166

Brand ambassadors B2C Coaching B2B 166

ShepHyken

JANUARY 13, 2020

My Comment: First, while the title implies this is for retail customers, it reaches far beyond most customers in any type of industry (B2C and B2B). CMSWire) In the interest of kicking off 2020 on the right foot, here are a few best practices for keeping your personal and professional resolutions going strong.

Customer Service 180

Customer Service Journey mapping B2C B2B 180

TMP Direct

JULY 11, 2024

TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives. Best Practices Our commitment to best practices ensures that we deliver consistent, high-quality results.

B2C 52

B2C B2B Sales Best practices 52

TMP Direct

JULY 11, 2024

TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives. Best Practices Our commitment to best practices ensures that we deliver consistent, high-quality results.

B2C 52

B2C B2B Sales Best practices 52

NobelBiz

MARCH 18, 2025

Key Takeaways Voice Still Dominates: 92% of B2C interactions still happen via phone, making call deliverability a crucial business priority. Simple Fixes Available: Issues like double dialing, ignoring DNC lists, and poor timing are common triggersbut theyre preventable with the right practices. Fix: Get fresh, registered numbers.

Best practices 52

Best practices B2C Call Center Consulting 52

Totango

FEBRUARY 11, 2022

B2B customer experience differs from B2C customer experience in several important ways. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts. Customer experience has a significant impact on customer retention rates as has been shown by several studies conducted on B2C relationships.

B2B 114

B2B Customer Experience B2C SaaS 114

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. Maintaining a profitable B2B SaaS brand becomes financially unfeasible and practically impossible without customer loyalty. First, we’ll discuss what customer loyalty is.

B2B 114

B2B SaaS B2C Upselling 114

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C? Develop a 360 View of Your Customers.

B2B 84

B2B B2C Best practices Self service 84

delighted

OCTOBER 28, 2022

Learn more in our best practice guide below, with tips on what to include in your buyer personas and how to use them to better your business. While the types of buyer personas could be limitless, we narrowed it down to two types: B2B and B2C. B2C buyer persona example. Why are buyer personas important?

Best practices 52

Best practices B2C B2B Journey mapping 52

Quality Contact Solutions

AUGUST 26, 2021

Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. Outbound telemarketing services refer to a business reaching out or selling a product to another company (B2B), or individual (B2C). Customer Service & Support Offerings. Outbound Telemarketing Services.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

TechSee

JANUARY 25, 2023

Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast and bringing the field service community together to collaborate, share best practices, and contribute valuable insights. link] What Do You Get Out of This Field Services Influencers List?

Automotive 41

Automotive Management Enterprise B2B 41

Eptica

JULY 1, 2022

And while it has many similarities to its B2C cousin, it has its own particular challenges. In our new blog we explain the differences between B2B and B2C customer service, and the best practice you need to drive success. And while it has many similarities to its B2C cousin, it has its own particular challenges.

B2B 71

B2B B2C Customer Service Best practices 71

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service. Place Customers at the Forefront Internally.

B2B 98

B2B Customer Service B2C Interactive Voice Response 98

Peter Lavers

FEBRUARY 22, 2018

This has caused controversy in the B2C world where it has been done clumsily through thinly-disguised paid celebrity endorsement* that actually can damage trust rather than build it. The key difference vs. B2C is that the influencer has to have genuine experience and/or academic credentials that merit their recognition as an “expert”.

B2B 100

B2B B2C Advertising Marketing 100

Comm100

JANUARY 21, 2020

Here are four elements to consider, plus some customer service best-practices to make the most of them: Social media vs. SEO reach. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences.

B2C 90

B2C B2B Benchmark Best practices 90

Peter Lavers

JULY 6, 2016

This is particularly an issue in B2C companies, as it comes out 3rd amongst B2B respondents. I use different systemic models for B2C, B2B and Public Sector/Not For Profit (NFP). Please note, however, many NFP organizations consider themselves closer to the B2C/commercial model embodied in SCHEMA – in which case that’s the one I use!

Customer centricity 100

Customer centricity B2C B2B Best practices 100

Peter Lavers

JUNE 29, 2017

I have previously blogged about the business systems for B2B, B2C, Public and Voluntary Sectors being fundamentally different, you can read it here: The value of systemic management in the customer experience. . The team involved in co-creating the model is up-skilled in the best practices of Customer Experience and Customer Management.

Management 79

Management Benchmark B2C B2B 79

Peter Lavers

JULY 7, 2015

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C).

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Quality Contact Solutions

JANUARY 27, 2022

The fact is, I need to inspire my customer-facing staff to leverage best practices to increase sales. So many great ideas can quickly fall apart or appear unsuccessful simply because the strategy wasn’t necessarily the best approach for a team. Consider the following ideas: 1. How a Partner Can Help You Increase Sales.

Sales 98

Sales Upselling B2C Best practices 98

JivoChat

APRIL 15, 2021

Below, we’ll dig into some of the reasons organizations are embracing this communication channel before looking at the benefits of live chat software for businesses and the best practices to know before getting started. 7 Live Chat Business Best Practices. What is live chat? Go omnichannel.

Best practices 52

Best practices Upselling CRM Sales 52

C3Centricity

JUNE 2, 2021

Many companies use a good, better, best product offering with different price points. Pricing can be deployed in good, better, best strategies. Pricing #B2B #B2C Click To Tweet. Pricing #B2B #B2C Click To Tweet. Pricing #B2B #B2C Click To Tweet. New product pricing. Cost is just one factor in the equation.

B2B 133

B2B B2C Marketing Consulting 133

Quality Contact Solutions

OCTOBER 7, 2021

If your list of former customers is too extensive for your sales team to absorb the work, consider farming it out to a third-party call center offering B2C outbound marketing as a service. Please stay in contact with them either by mail, email, or phone. Incentives You’ll never go wrong with incentives for new clients.

B2C 98

B2C B2B Engineering Call Center 98