Remove B2C Remove Bilingual agents Remove outsourcing
article thumbnail

The New Player in Town – eB2B Platforms

Anexa BPO

With options such as online ordering and delivery, the B2C model has been fundamentally reshaped. So how can BPO outsourcing companies like Anexa impact your brand’s ability to harness the critical opportunities that lead to sustainable growth? Sustainable growth is at hand. And e-commerce? We were made for that.

article thumbnail

B2B Has Its Own CX Challenges

Anexa BPO

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.

B2B 52
article thumbnail

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.