IdeasUnlimited

APRIL 21, 2022

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Their satisfaction is arguably the most vital factor when it comes to maintaining a good sales performance since one bad experience can have profound effects on a business.

Customer Experience 94

Customer Experience Bilingual agents B2C Scripts 94

Anexa BPO

SEPTEMBER 13, 2022

With options such as online ordering and delivery, the B2C model has been fundamentally reshaped. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. And e-commerce?

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Quality Contact Solutions

DECEMBER 31, 1969

As a result, you don’t need a highly skilled agent. Higher-skilled agents cost more than lower-skilled agents. The quality of the agent is crucial to the success of any campaign. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40