Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. In fact, up to 80% of B2B purchase decisions are impacted by a buyer’s experience with the B2B customer service, so it’s an essential quality of your brand or company to consider.

B2B 62

B2B B2C Customer Service Self service 62

Quality Contact Solutions

DECEMBER 10, 2021

Many contact centers have evolved into what’s known as Business Process Outsourcing, or? BPO , and support businesses for multiple functions like customer service, tech support, marketing, sales, and much more.??. It’s a fact that outsourcing reduces business costs.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Quality Contact Solutions

SEPTEMBER 29, 2021

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO?

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98

Anexa BPO

MAY 16, 2022

If “business” is the process of buying things, selling things and engaging with customers, CX is providing compelling experiences that make those customers want to engage with you, buy from you, and buy again. In order to really get this right, you need input from your customers. But let’s focus on B2B.

B2B 52

B2B B2C Business Process Outsourcing outsourcing 52

CSM Magazine

JUNE 4, 2020

When many organisations are looking to outsourcers for additional resource, this is a good opportunity to reflect on the lessons learnt in the industry. By taking inspiration from the top challenges encountered when choosing a business process outsourcing partner there are advantages to be gained. About 4t4 Consult.

outsourcing 52

outsourcing Business Process Outsourcing Consulting Consulting 52

Anexa BPO

JANUARY 27, 2021

In today’s heavily competitive business market, businesses must have a robust and well-rounded customer support system to maintain a strong foothold in – and at the top – of their respective industry. Without a help desk in place to serve clients and resolve issues, sales would be scarce and business would plummet.

outsourcing 52

outsourcing Business Process Outsourcing B2C B2B 52