Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

Call Center 98

Call Center Telemarketing B2C outsourcing 98

Fonolo

JANUARY 8, 2020

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. Making your contact center omnichannel ready.

B2C 67

B2C Contact Center Call Center Customer Service 67

GetFeedback

JANUARY 6, 2020

In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2C companies sell to consumers.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Quality Contact Solutions

APRIL 1, 2021

of why the best inbound call center services companies are in the Midwest, let’s talk about the basics of inbound call center services. We’ll start by defining what they are, services offered, experience with Midwest call centers, and questions to help determine the scope of your work.

Call Center 98

Call Center outsourcing Telemarketing B2C 98

Quality Contact Solutions

APRIL 27, 2021

As a small to medium-sized business (SMB) looking for call center services you may be concerned that you’ll end up being a small fish in a big pond. For our purpose, we are defining any SMB company that would use less than three full-time agents (FTEs) , whether it be for outbound or inbound call center services.

Call Center 98

Call Center Telemarketing B2C Sales 98

Call Center Weekly

SEPTEMBER 11, 2018

And as the B2B vs B2C playing field has leveled, buyers expect consumer centric experiences across the board. Consumers have the power, everyone is an influencer and consistently delivering exceptional customer experience is critical to event success. I've certainly had some great interactions from brands that are clearly customer obsessed.

B2B 235

B2B Customer Experience B2C Banking 235

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Fonolo

SEPTEMBER 19, 2017

Survey respondents represented a swath of different industries, both B2C and B2B… Their roles extended to newer digital channels like social and messenger, as well as traditional channels like call center and email. Who wrote it: Brian Cantor, Call Center Week (a division of IQPC). Where to get it: [link].

Call Center 89

Call Center Contact Center B2C Surveys 89

Quality Contact Solutions

MAY 4, 2021

It’s not any different if you’re trying to find an inbound call center outsourcing partner. Finding an inbound call center outsourcing provider doesn’t have to be complicated or overwhelming. Here are seven inbound call center outsourcing tips for finding the right partner to support your business.

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

Quality Contact Solutions

MARCH 18, 2021

By Alejandra Gerbe, Operations Manager Finding the right inbound call center outsourcing partner can be a daunting decision for many businesses, but it does not have to be. Quality Contact Solutions understands the intricacies and nuances that come with leading an inbound call center.

outsourcing 98

outsourcing Call Center Call flow Coaching 98

Quality Contact Solutions

AUGUST 9, 2022

This makes it significantly harder for scammers to employ call spoofing to defraud consumers. While this is excellent news, call centers conducting legitimate business can experience adverse outcomes , such as low(er) answer rates. As a result, consumers only need to look at the caller ID to determine if the call is verified.

Call Center 98

Call Center Telemarketing B2C B2B 98

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. Maximum Call Volume.

Call Center 92

Call Center Telemarketing B2B outsourcing 92

ShepHyken

NOVEMBER 16, 2020

A 5-Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible by Ellen Christenberry. Sharpen) We’ve put together a five-step plan to help you eliminate the negative customer service stereotype from your call center. 60% of consumers interviewed said CX is better.

Customer Service 173

Customer Service B2C Call Center Government 173

Voiptime

JUNE 21, 2021

Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge.

Call Center 75

Call Center B2C B2B 75

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers. Maximum Call Volume.

Call Center 84

Call Center Telemarketing B2B outsourcing 84

Quality Contact Solutions

OCTOBER 10, 2022

Windle, and I’ve worked in the call center industry for more than 20 years. I’ve been a call center agent, Supervisor, QA Manager, Program Manager, Facilities Manager, Director of Operations, and Director of Client Engagement. 10 Ways to Use an Outbound Telemarketing Partner.

Call Center 98

Call Center Telemarketing outsourcing Scripts 98

Quality Contact Solutions

AUGUST 17, 2022

For example, some people picture agents in offshore call centers with difficult-to-understand accents, while others think of aggressive calls from pushy salespeople. B2C Outbound Marketing. Outbound Call Center Pricing. Agents are only based in offshore call centers. It’s expensive.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

Beyond Philosophy

JUNE 7, 2016

Maybe Merriam-Webster thinks that lagniappe has caught on, but customers would be hard-pressed to find it consistently in experiences they receive from most b2b and b2c organizations. You Also Might Like… Want to Empower Call Center Agents to Delight Customers? It is time for value-unique. Lagniappe works.

Customer Experience 186

Customer Experience Banking B2C Airlines 186

Call Center Weekly

JULY 24, 2017

Celia Thomas has 22 years of experience in the contact center, including 9 years in call center management. During her career she has managed and grown many B2B and B2C client programs. She has extensive knowledge in overseeing day to day operations, and is well versed in managing both Inbound and Outbound projects.

Contact Center 273

Contact Center Morale B2C Coaching 273

CSM Magazine

MARCH 28, 2025

Talkdesk Best for call centers, Talkdesk delivers voice-focused tools with AI-powered analytics that help reduce response times and optimize workflows. Your Industry Needs: Whether you’re B2B or B2C, make sure the tool aligns with the expectations of your customers.

Customer Service 52

Customer Service B2B Chatbots B2C 52

Quality Contact Solutions

AUGUST 26, 2021

Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. Check out the many benefits to outsourcing your inbound call center. Outbound telemarketing services refer to a business reaching out or selling a product to another company (B2B), or individual (B2C).

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

NobelBiz

MARCH 18, 2025

Key Takeaways Voice Still Dominates: 92% of B2C interactions still happen via phone, making call deliverability a crucial business priority. Reduced Agent Productivity : Call centers will have to spend more time on dialing attempts and less time on important sales calls and customer support calls to foster relationships.

Best practices 52

Best practices B2C Call Center Consulting 52

Quality Contact Solutions

OCTOBER 7, 2021

If your list of former customers is too extensive for your sales team to absorb the work, consider farming it out to a third-party call center offering B2C outbound marketing as a service. Hire a world class third-party call center Sales is still a numbers game. So, invest in their professional development.

B2C 98

B2C B2B Engineering Call Center 98

Quality Contact Solutions

AUGUST 3, 2022

B2C Messages? You can fill out our contact form here or give us a call at 866-963-2889. You can fill out our contact form here or give us a call at 866-963-2889. Other Articles You Might Find Interesting: Here’s How to Write Effective Call Center Scripts. Customer Service and Support Virtual Receptionist?

outsourcing 98

outsourcing Telemarketing B2C Healthcare 98

Quality Contact Solutions

DECEMBER 31, 1969

Define the call center outsourcing project scope. Define your call center outsourcing deliverables. Create a call center outsourcing implementation plan. Identify your roadblocks with call center outsourcing. Complete end to end testing for successful call center outsourcing.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

aircall

SEPTEMBER 11, 2017

66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 62% of B2B customers and 42% of B2C customers purchased more from a brand following a good service experience. These customer support statistics tell that revenue-related story. Poor Customer Support Stalls Growth.

Customer Support 115

Customer Support B2C Upselling B2B 115

Tethr

APRIL 9, 2021

I know that the only reason the customer called the call center and had to talk to me is because they already tried to self serve, and they couldn’t, so the last thing they want in that situation is for me to offer an apology. This material originally appeared as part of our Learning Series podcast. Listen to the original here.

B2C 66

B2C Sales Inbound sales Personalization 66

Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience. Contact Us.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Quality Contact Solutions

MARCH 25, 2021

Langenberg is responsible for project management of all new outsource telemarketing and call center program implementations, including planning, organization, staff forecasting, technology design and client coordination. She is currently pursuing an MBA at The College of William & Mary’s Renaissance Manager program.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

Tethr

APRIL 9, 2021

I know that the only reason the customer called the call center and had to talk to me is because they already tried to self serve, and they couldn’t, so the last thing they want in that situation is for me to offer an apology. This material originally appeared as part of our Learning Series podcast. Listen to the original here.

B2C 62

B2C Sales Inbound sales Personalization 62

Tethr

APRIL 9, 2021

I know that the only reason the customer called the call center and had to talk to me is because they already tried to self serve, and they couldn’t, so the last thing they want in that situation is for me to offer an apology. This material originally appeared as part of our Learning Series podcast. Listen to the original here.

B2C 62

B2C Sales Inbound sales Personalization 62

Noble Systems

AUGUST 27, 2020

Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services and inbound telemarketing services. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b). What types or programs does it include? Going Beyond the Basics.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Contact Center Pipeline

DECEMBER 26, 2018

If you blinked in 2018, you may have missed the latest developments in today’s digital B2C and B2B environments. What were the biggest technology-related concerns for customer care and contact center leaders in the past year? Advances in technology continue to accelerate an exponential rate. Read on to find out!

Contact Center 113

Contact Center Technology B2C B2B 113

JustCall

NOVEMBER 23, 2022

Call centers are a critical part of any customer-centric business. Whether you’re running a B2B or B2C business, you need to establish a line of communication with your customers to ensure smooth operations. Hence, a call center manager’s role involves many challenges. Staffing Management.

Call Center 52

Call Center Management B2C Chatbots 52

Quality Contact Solutions

FEBRUARY 12, 2021

The call center does the prospecting. Others will subsidize the cost of outbound telemarketing or allow the franchisees to buy into the program, knowing they cannot possibly afford to set up a complete call center program independently. The healthier the territory, the more opportunity it has.

Telemarketing 98

Telemarketing B2B Call Center B2C 98

Dialer 360

NOVEMBER 11, 2020

The Call Center industry working dependent on a call center campaign. It’s just like blood in the veins of the call center. In the 21 st century, there is too much competition in the call center market. Let’s break out how to get high paid call center campaigns.

Call Center 49

Call Center Advertising B2C voip 49