Quality Contact Solutions

DECEMBER 31, 1969

Are you considering outsourcing your inhouse customer care? There are many key steps and factors that come into play when considering outsourcing. How do I pick the right outsource partner? So, how do you Successfully Outsource your Inhouse Customer Care? Find your outsource partner. Find your outsource partner.

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outsourcing Customer Care Call Center B2C 56

Nicereply

MARCH 10, 2021

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. In fact, a poor customer service experience is one of the top reasons consumers (B2B and B2C) switch brands, providers, or partners. Outsourced agencies and providers tend to have specific expertise.

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IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers.

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Quality Contact Solutions

OCTOBER 10, 2022

Windle, and I’ve worked in the call center industry for more than 20 years. I’ve been a call center agent, Supervisor, QA Manager, Program Manager, Facilities Manager, Director of Operations, and Director of Client Engagement. You will no doubt experience change while outsourcing your program.

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Quality Contact Solutions

AUGUST 17, 2022

For example, some people picture agents in offshore call centers with difficult-to-understand accents, while others think of aggressive calls from pushy salespeople. B2C Outbound Marketing. Outbound Call Center Pricing. Agents are only based in offshore call centers. It’s ineffective.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers.

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Call Center Telemarketing B2B outsourcing 84

Quality Contact Solutions

APRIL 27, 2021

As a small to medium-sized business (SMB) looking for call center services you may be concerned that you’ll end up being a small fish in a big pond. For our purpose, we are defining any SMB company that would use less than three full-time agents (FTEs) , whether it be for outbound or inbound call center services.

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Call Center Telemarketing B2C Sales 98

Quality Contact Solutions

AUGUST 26, 2021

The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. Check out the many benefits to outsourcing your inbound call center.

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Telemarketing B2C B2B outsourcing 98

Quality Contact Solutions

AUGUST 9, 2022

This makes it significantly harder for scammers to employ call spoofing to defraud consumers. While this is excellent news, call centers conducting legitimate business can experience adverse outcomes , such as low(er) answer rates. As a result, consumers only need to look at the caller ID to determine if the call is verified.

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Call Center Telemarketing B2C B2B 98

Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

Quality Contact Solutions

DECEMBER 31, 1969

It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. Why would technical support be any different?

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Quality Contact Solutions

JANUARY 7, 2022

Outsourcing work to a third-party BPO services company is common among businesses. At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. What is Business Process Outsourcing (BPO)? Advantage of BPO Services 1.

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Quality Contact Solutions

DECEMBER 10, 2021

Outsourcing Communication. Contact Centers, BPO’s, and Call Centers. Many contact centers have evolved into what’s known as Business Process Outsourcing, or? Outsourcing to a BPO also allows business owners to find highly skilled workers in specific areas where needed.

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Quality Contact Solutions

NOVEMBER 5, 2021

Outsourcing to appointment setting companies helps grow businesses and positively affects the bottom line. Looking at the time it will take and the cost to outsource your company’s appointment setting can seem like too much; however, it’s worth the time and will pay dividends in the future. Learn More.

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Quality Contact Solutions

DECEMBER 31, 1969

Prior to joining the QCS team, Steve Korn racked up more than 40 years in the call center industry. From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. and Canada.

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Telemarketing Marketing B2C outsourcing 75

Quality Contact Solutions

JULY 31, 2020

Calls are brief, concise, and helpful; callers never dread making the next appointment. In this second scenario, the service center saves on costs by improving its efficiency and allowing a call center to answer a higher volume of calls, allowing the staff at the service center to focus on the reason the customer’s vehicle is there.

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Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

DECEMBER 31, 0001

Outsourcing your inbound call center is easy! An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. Reduction in costs.

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Quality Contact Solutions

DECEMBER 31, 1969

An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. And, the right inbound call center can provide the quality experience that addresses the 57%.

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Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Below are some of the best practices to be a successful outsource telemarking supervisor.??. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience.

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Telemarketing outsourcing B2C Coaching 52

Quality Contact Solutions

FEBRUARY 12, 2021

The call center does the prospecting. Others will subsidize the cost of outbound telemarketing or allow the franchisees to buy into the program, knowing they cannot possibly afford to set up a complete call center program independently. The healthier the territory, the more opportunity it has.

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Quality Contact Solutions

OCTOBER 7, 2021

If your list of former customers is too extensive for your sales team to absorb the work, consider farming it out to a third-party call center offering B2C outbound marketing as a service. Hire a world class third-party call center Sales is still a numbers game. So, invest in their professional development.

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Quality Contact Solutions

DECEMBER 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, today announced that it received its? Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. AURORA, Nebraska (December 9, 2021)

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Call Center Telemarketing B2C outsourcing 52

OctopusTech

OCTOBER 19, 2019

In a blog post, we published on our site in January of 2018, we talked about how artificial intelligence was reshaping the call center industry. Many b2c companies that have a huge volume of customers calling their support or trying to chat with them have employed AI and automation to reduce the burden on their support teams.

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Call Center Interactive Voice Response Chatbots B2C 54

Quality Contact Solutions

SEPTEMBER 29, 2021

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO? All product, skill, and technology training is the responsibility of the BPO.

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Business Process Outsourcing outsourcing Call Center Technical Support 98

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to outsource their customer support to third-party call centers.

Call Center 52

Call Center Telemarketing B2B outsourcing 52

Quality Contact Solutions

MARCH 4, 2021

The best way to think of our service is as an outsourced service provider for your sales force. Steve’s experience spans 40 years and includes ownership of his own call center for over 20 years plus experience in B2C telemarketing and in-house B2B call center management.

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Telemarketing B2C Sales B2B 98

Quality Contact Solutions

DECEMBER 31, 1969

Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries. Phone: 516-656-5115.

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Telemarketing Business Process Outsourcing B2C outsourcing 67

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.

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call center workforce Call Center Management Gamification 52

Quality Contact Solutions

DECEMBER 31, 1969

Did you know that inbound call centers (and sellers that employ them) that do any type of sale are now required to register in Indiana as a telemarketer? Inbound calls are now covered by the law. Effectively the amendment to the existing statute removed the numerous exemptions that sellers and telemarketers previously relied on.

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Telemarketing B2C Automotive B2B 58

Quality Contact Solutions

DECEMBER 31, 1969

Several variables come into play concerning outbound call center pricing. Here are five of the most common variables to understand with outbound call center pricing to further elaborate on outbound call center pricing components. A component of outbound call center pricing is the volume of work.

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Quality Contact Solutions

DECEMBER 31, 1969

Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common I am asked is, “Aren’t all call center’s the same, I mean a call center is a call center, right?” Start a Conversation. Let’s get to work.

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Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Contact us today to learn more.

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Working Solutions

JANUARY 23, 2023

According to Zendesk, 42% of B2C consumers will make more purchases from a business after receiving a “good customer service experience.” Improving the customer experience is essential for any company—not just for its reputation but also for its bottom line.

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Quality Contact Solutions

DECEMBER 31, 1969

QCS has provided outsource telemarketing solutions for over 13 years. As our services and locations throughout the US have expanded, we have maintained the ability to supply expert agents specially trained in the various type of calls our clients need. Our Tailored Call Center Options. It’s easy to find a call center.

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Telemarketing outsourcing Call Center B2C 66

BlueOcean

JUNE 21, 2022

As champions of the call center, it’s up to us to remove every pain point we can from the customer’s path. Need to understand the nuances of complex B2C customer care? Curious to learn how the same system of Sabermetrics that won the Oakland A’s a World Series relates to call center operations? Read on , my friend.

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B2C outsourcing Call Center Customer Care 12

Anexa BPO

JUNE 16, 2020

This is why many companies of all structures, including B2B and B2C, require business process outsourcing (BPO) – and more specifically, telemarketing services. The market is far from slowing down, increasing the demand for business process outsourcing. For an in-depth look at near-shore outsourcing, see our blog on this topic.

Telemarketing 40

Telemarketing outsourcing Business Process Outsourcing B2C 40

Quality Contact Solutions

OCTOBER 4, 2022

Use the Lead Generation Secret Weapon Many companies turn to outsourced telemarketing lead generation services as part of their strategies to hit their sales goals.

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Best practices Telemarketing outsourcing B2B 111