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Customer-related data include filters based on demographics and historical connection rates based on time of day to determine how many lines to call out per agent. Not having a proper call-back infrastructure: Take the time to work out the callflow of inbound calls.
One of the primary advantages of CRM integration with contact center technology is callflow management. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. This technology minimizes idle time between calls, maximizing agent productivity.
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