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This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.
Whether you are a B2B or a B2C business, Zoho CRM can skyrocket your sales team’s productivity levels. – Keeping an eye on how the sales agents are performing in their active calls. – Managing or answering calls that are in the queue waiting to be answered.
Generally, it’s advisable for: B2B businesses to spend 2-5% of their revenue on marketing B2C businesses to spend 7-10% of their revenue on marketing 3. Training and Evaluation Call Recording :- A call recording lets you easily reflect on the performance of your team. It’s ideal for coaching and recommending improvements.
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