JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Recurring sales: Loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. Think of it as a centralized platform that literally brings your sales, marketing, and customer support teams and tasks together.

CRM 52

CRM Sales Call Logging Analytics 52

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Infinity

MAY 30, 2019

In addition to grouping, Keyword Spotting filters are now available on the Hub Call Logs to identify calls that mentioned particular keywords, or the presence of your broader Keywords Groups based on score, count, or the individual keyword that was spotted. This will help speed up searches for calls that matter to you.

Call Logging 40

Call Logging B2C B2B Analytics 40

JustCall

APRIL 19, 2023

Generally, it’s advisable for: B2B businesses to spend 2-5% of their revenue on marketing B2C businesses to spend 7-10% of their revenue on marketing 3. Having a Revenue Generation Plan in Place If marketing is one side of the coin, sales is the other. You need to have a plan in place for where the revenue will come from.

Customer centricity 52

Customer centricity Enterprise voip B2C 52