B2C, CCNG and Customer Experience - Customer Contact Central

Customer Experience does not equal customer service!

CCNG

JUNE 28, 2023

Customer Experience. Customer Experience does not equal customer service. Someone much smarter than me, but I don't know who, said "Customer service is what happens when your customer experience fails".

CCNG

CCNG Customer Experience Customer Service B2C

Why putting employees first leads to a profitable customer experience

CCNG

OCTOBER 11, 2023

Do you think that employee has influenced your customer's experience on the phone? And the ramifications are that they are significantly less likely (58 percent) to purchase again and, if they were soured enough by their experience (62 percent) more likely to tell others to avoid buying from you, too. The answer is yes.

CCNG

CCNG Customer Experience B2C Finance

Successful Customer Service is Personal

CCNG

FEBRUARY 15, 2023

But fundamentally, isn’t customer experience about building customer relationships one customer at a time? Do you want your customer jumping through hoops early in the relationship with you just to obtain a simple answer? IT DOESN’T MATTER…B2C OR B2B. We are all customers.

Personalization

Personalization CCNG Customer Service B2C

Customer Experience does not equal customer service!

Why putting employees first leads to a profitable customer experience

Successful Customer Service is Personal

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