Successful Customer Service is Personal
CCNG
FEBRUARY 15, 2023
BOTs, IVRs and AI might be glitzy, but they rarely build strong relationships. IT DOESN’T MATTER…B2C OR B2B. The constant debate about the differences in B2C or B2B are fruitless. Bob Azman is Founder and lead consultant for Innovative CX Solutions and a CCNG Academy member and regular contributor. We are all customers.
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