Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). All the leaders were asked the same two questions : 1.

Consulting 126

Consulting Consulting Metrics Feedback 126

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . As you do that, then you can also look for ways to unify the customer experience by connecting the learning platform, the knowledge base, and the support system like we’ve talked about. Ask them the question.

Chief Customer Officer 52

Chief Customer Officer Education B2C B2B 52

Horizon CX

DECEMBER 27, 2019

The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. 85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C).

B2B 52

B2B B2C Surveys Metrics 52

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Empires are rising and falling; the one consistency is the people who treat their customers well are the ones who are around. Why should the customer have to call you back?

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Empires are rising and falling; the one consistency is the people who treat their customers well are the ones who are around. Why should the customer have to call you back?

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Ashna Patel. Dana Alvarenga. Jennifer Chiang.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

Nicereply

FEBRUARY 25, 2020

Companies are storing three times as much data on Zendesk as they did five years ago, and twice as much data per customer. When it comes to knowing what customers really want, data can be illuminating. According to the report, “companies that leverage the most customer data — those in the top. What does this mean for you?

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Help Scout

APRIL 27, 2021

In that spirit (although I hope your power is quite stable), I started thinking about the great customer experience (CX) books I’ve read. Outside In: The Power of Putting Customers at the Center of Your Business”. Outside In ” is required reading for anyone interested in customer experience.

Customer Experience 119

Customer Experience Chief Customer Officer B2C B2B 119

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64