JustCall

FEBRUARY 11, 2022

B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. For starters, B2B sales take longer to materialize than B2C sales, especially with multiple stakeholders in a company involved. Inside Sales.

Sales 52

Sales B2C B2B call center software 52

CrazyCall

JANUARY 21, 2019

As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way. Let us now focus on exactly what this difference means. Share your comments below!

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Kayako

JULY 30, 2018

If you have a B2C site, include snippets of the customer voice right in the product description. Emilia D’Anzica is a strategic management consultant and founder of Customer Growth Advisors. Outside of consulting, Emilia is an avid traveller, constantly curious about new ways of life.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

Integrity Solutions

MAY 23, 2023

Whether you’re selling B2B or B2C, focused prospecting is about creating the connections necessary to drive your sales. Because mindset plays a significant role in what a salesperson is willing to do, training has to address these potential barriers and managers must be able to coach to the issues as well.

Sales 91

Sales Coaching Brand ambassadors B2B 91

Calltools

JUNE 19, 2019

Whether through formal training, coaching, or interaction with a team, they need to grow. Consultative Selling Skills Whether you’re selling B2B or B2C, today’s consumers are more sophisticated than ever before. Most successful salespeople today know what consultative selling is and have skills in that arena.

Sales 40

Sales B2C Consulting Consulting 40

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 60

Customer Experience Customer centricity Education Consulting 60

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Scripts CRM Contact Center 52

Quality Contact Solutions

DECEMBER 16, 2020

You have to break it up, build in some engagement, and consultative questions when appropriate. ” It’s important to note that engagement and consultative based questions in your script don’t mean you have to sacrifice structure.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

NobelBiz

MAY 22, 2022

Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Determine your geography (how wide a web you can cast?)

call center workforce 52

call center workforce Call Center Management Gamification 52

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

SEPTEMBER 14, 2023

The first thing you need to do is to segment your target customer base into B2B or B2C because they normally have varying motivations for purchasing products or services. Also indicate the responsibilities of business leaders when it comes to coaching and training of new hires, as well as providing them with resources.

Sales 10

Sales B2C Best practices B2B 10

CrazyCall

AUGUST 16, 2019

Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Oftentimes sales coaches talk about various techniques, methods, and tools but they forget about the most important component of a sales process – customer’s mind. Topics covered: Human relations, coaching, leadership. Pat Helmers.

Sales 115

Sales B2B Coaching Personalization 115

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Kristen Hayer – Founder & CEO, The Success League.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Chip Bell

MAY 7, 2019

What is random about getting upgraded to first class any more as a frequent flyer with a coach ticket? Bell is a customer loyalty consultant, renowned keynote speaker and author of several national bestselling books. As customers, we do not tweet, blog or speak about good service, only about service with sprinkles.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80