Call Center Weekly

JULY 24, 2017

As agents get developed, whether it be through coaching, training, or one-on-one conversations, leadership is offered the opportunity to strengthen the bonds of trust between them. When the front line has confidence in the leadership team, they will be more open to coaching, modifying their behaviors, and they’ll adapt to change easier.

Contact Center 273

Contact Center Morale B2C Coaching 273

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

BlueOcean

OCTOBER 4, 2021

For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Quality Contact Solutions

MARCH 1, 2021

According to an article about the remote workforce , 72% of employers say remote work has a high impact on employee retention, and 90% of employees feel flexible work arrangements increase employee morale. She ensures her clients receive world-class service by coaching and leading her team with a hands-on approach. Remove Distractions.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

BlueOcean

OCTOBER 4, 2021

For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

JustCall

APRIL 3, 2023

But while cold calling is still very much a part of the sales process, manual dealing and waiting for people to answer is highly time-consuming and frustrating, especially leading to the sales folks losing their morale.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

Quality Contact Solutions

JANUARY 12, 2023

Showing appreciation in group settings, like team meetings, and also acknowledging their individual contributions can help boost morale. 10 Best Practices for Delivering Virtual Training Prioritize Coaching The overarching goal of coaching is to make individuals and the team better.

Sales 52

Sales Best practices Coaching Morale 52