BlueOcean

OCTOBER 4, 2021

For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Quality Contact Solutions

MARCH 1, 2021

According to an article about the remote workforce , 72% of employers say remote work has a high impact on employee retention, and 90% of employees feel flexible work arrangements increase employee morale. She ensures her clients receive world-class service by coaching and leading her team with a hands-on approach. Remove Distractions.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

BlueOcean

OCTOBER 4, 2021

For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Making sure everyone is on the same page—from the agents to the coaches to managers to the client—is key to ensuring we don’t sacrifice quality.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

JustCall

APRIL 3, 2023

But while cold calling is still very much a part of the sales process, manual dealing and waiting for people to answer is highly time-consuming and frustrating, especially leading to the sales folks losing their morale.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

Quality Contact Solutions

JANUARY 12, 2023

Showing appreciation in group settings, like team meetings, and also acknowledging their individual contributions can help boost morale. 10 Best Practices for Delivering Virtual Training Prioritize Coaching The overarching goal of coaching is to make individuals and the team better.

Sales 52

Sales Best practices Coaching Morale 52

JustCall

DECEMBER 7, 2022

Sales call reporting can also create a good foundation for training and coaching, as it encapsulates best practices and performance. Supplements Training and Coaching. While there are multiple ways to do it, a lot of times, extra monitoring can create a negative impact on your people’s morale.

Sales 52

Sales Management CRM Best practices 52

NobelBiz

JUNE 5, 2023

In short, you can measure the performance of an outbound call center by two means: either judging by the call quality or coaching call agents. Providing ongoing coaching and support, coupled with opportunities for professional growth, can further empower agents and cultivate their resilience in the face of challenges.

Call Center 52

Call Center Scripts CRM Contact Center 52