Remove B2C Remove contact center associations Remove Scripts
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Reaching Out to Improve the B2B CX

The Northridge Group

Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers.

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The ChatGPT Revolution

The Northridge Group

Many existing chat technologies still rely on simple scripts and pre-programmed generic responses, which do not add value to the conversation. COMPARISON OF TECHNOLOGIES Q: What types of customer interactions: B2B or B2C, will ChatGPT provide the most benefits or conversely the least and why?