Hodusoft
JUNE 25, 2020
Contact center software helps companies in getting connected with their team and customers. Day by day, more and more businesses are implementing the Omnichannel contact center software in their companies. Therefore, several advancements are taking place in call center software.
SharpenCX
JUNE 15, 2018
Contact center stress is the bane of B2C companies across the globe. The post 4 Causes of Contact Center Stress Managers can Absolutely Fix appeared first on Sharpen Contact Center Software. Beleaguered agents cause your team’s efficiency, morale, and customer satisfaction to plummet.
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NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.
TechSee
SEPTEMBER 3, 2019
As customer service leaders envision the contact center of the future, a key question is whether agents will need to come in to work at all. After all, the costs of operating a physical contact center are immense, and the challenges of training , motivating and retaining staff remain major pain points for all B2C organizations.
NobelBiz
FEBRUARY 27, 2024
In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer. The post Call Center optimization: Tools and best practices to increase performance appeared first on NobelBiz.
JustCall
FEBRUARY 11, 2022
B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. For starters, B2B sales take longer to materialize than B2C sales, especially with multiple stakeholders in a company involved. Inside Sales.
Talkdesk
FEBRUARY 4, 2020
Regardless of industry or sales model (B2B, B2C), business has been forever changed by the customer’s insistence on technology excellence. The company used different contact center software in four different locations. This is especially true for customer service, which today has many different flavors.
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