Upstream Works

SEPTEMBER 15, 2021

Learn more about Upstream Works omnichannel contact center solutions on the platform of your choice here. As digital channels become more pervasive, there is a growing need for contact centers to have omnichannel capabilities. Here are three building blocks to help you get started. Digital Channel Flexibility.

Contact Center 78

Contact Center contact center solutions B2C Customer centricity 78

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

TechSee

SEPTEMBER 3, 2019

As customer service leaders envision the contact center of the future, a key question is whether agents will need to come in to work at all. After all, the costs of operating a physical contact center are immense, and the challenges of training , motivating and retaining staff remain major pain points for all B2C organizations.

Contact Center 84

Contact Center B2C Self service Contact center software 84

Talkdesk

APRIL 22, 2020

Contact centers utilizing on-premises infrastructures do not have adequate flexibility and scalability to allow their workforce to operate remotely and also meet rising customer demands. Fortunately, Talkdesk® is here to help.

B2C 59

B2C Government contact center solutions Contact Center 59

Talkdesk

APRIL 25, 2017

San Francisco, CA — Talkdesk , the leader in cloud-based contact center solutions, today announced AppConnect, the first enterprise app store. The new app marketplace was designed with customers in mind at every step, giving contact center admins more power than ever to customize and manage their contact center technology.

Enterprise 40

Enterprise contact center solutions Contact center software B2C 40

Enghouse Interactive

SEPTEMBER 16, 2020

The latest Contact Babel 2020-21 Customer Experience Decision-Makers’ Guide , sponsored by Enghouse Interactive, delivers crucial insights for everyone in the industry. Over half (51%) of B2C companies reported call volumes as becoming challenging or severe, rising to 75% in the retail sector.

Customer Experience 43

Customer Experience B2C B2B Technology 43

NobelBiz

JULY 9, 2020

These metrics are unsurprisingly relevant for both B2B and B2C – given that everyone is affected by the crisis in one way or another. There are existing tools within the contact center solutions we (and others) present, that enable automatic queue distribution based on an agent’s skill set.

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52