NICE inContact

APRIL 24, 2019

In addition to its core B2B business distributing 60 million products to retail outlets worldwide, Basic Research continues to build a thriving B2C business: Consumers order direct by phone or online. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

B2C 55

B2C CRM Contact Center APIs 55

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. A customer relationship management (CRM) system keeps buyer information organized and accessible.

Customer Service 209

Customer Service B2C B2B SaaS 209

CCNG

FEBRUARY 15, 2023

Originally published in 1993, this book revolutionized marketing when it was first published. Considered a radical rethinking of marketing basics, this bestselling book has become today's bible for marketers. Granted this book was written with a marketing bent and some of the discussions are outdated.

Personalization 150

Personalization CCNG Customer Service B2C 150

JivoChat

MAY 17, 2023

Getting to know the best CRM tools available in the market is a great opportunity to enhance the management processes in your company. There are several CRM software solutions for different types of companies. What Is CRM Software? However, when you have the proper CRM tool, it becomes easier.

CRM 75

CRM Sales Analytics Marketing 75

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them. Also, CRM software counts with data analysis to track performance on the actions and strategies you set up.

CRM 75

CRM Sales Analytics Marketing 75

Russel Lolacher

OCTOBER 22, 2019

Are you taking the steps needed after a B2C breakup to keep the relationship alive? You’ll hear a lot of organizations talk about “relationship marketing” or building “customer loyalty” and the importance of trying to maintain a connection with their customers. B2C Breakup Case Study.

B2C 61

B2C Management Finance Personalization 61

Peter Lavers

SEPTEMBER 6, 2018

The insights he has derived from these engagements give him a unique perspective on what does and doesn’t work in the fields of B2B and B2C customer management.

Customer Service 100

Customer Service Automotive B2C B2B 100

Peter Lavers

DECEMBER 21, 2017

These blogs have generated the most engagement from my twitter and LinkedIn communities: It’s hard to believe that the Credit Crunch hit 10 years ago, and this blog considers 4 “seismic changes” that have resulted in the field of Customer Management, with versions specific to B2B and B2C.

B2C 138

B2C B2B Customer centricity Big data 138

Natalie Petouhof

OCTOBER 7, 2015

This is not your grandpa’s CRM. With the shift to digital marketing, electronic commerce, social media and mobile interactions, brings a massive transformation to how brands and organizations engage prospects and customers. Again, it’s not your grandpa’s CRM – it’s not about technology really.

Marketing 61

Marketing Customer Experience CRM B2C 61

Cincom

APRIL 12, 2021

Beyond using a CRM (customer resource management software) to simplify the salesperson’s job, how can the digital version of the lean concept connect to and complement selling , especially when there are so many different definitions for digital lean? Both Marketing and Sales want an easier and faster method of ensuring sales.

Sales 99

Sales Technology B2C Customer Experience 99

Peter Lavers

JUNE 29, 2017

the CRM system, digital channels, marketing, culture, sales-through-service, ease of doing business, etc.) I have previously blogged about the business systems for B2B, B2C, Public and Voluntary Sectors being fundamentally different, you can read it here: The value of systemic management in the customer experience. .

Management 79

Management Benchmark B2C B2B 79

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 65

B2C Sales Inbound sales Coaching 65

JivoChat

OCTOBER 4, 2021

8 best CRM software for small business. Do you use CRM software for small businesses? That’s where CRM (Customer Relationship Management) comes in, helping you to centralize several aspects of your business in one system, keeping control of several tasks. Attach documents and notes to each contact. Automate tasks.

CRM 52

CRM Sales B2C Marketing 52

Interaction Metrics

APRIL 17, 2025

Best For Small to mid-sized businesses, nonprofits, or solo users who need quick, easy-to-deploy surveyslike customer satisfaction or market researchwithout complex features. Typeform Typeform is ideal for small businesses and marketers who want interactive mobile surveys with user-friendly interfaces that are quick to build.

Surveys 48

Surveys Enterprise B2B Analytics 48

JustCall

NOVEMBER 16, 2022

You can do all this and more with the Zoho CRM phone integration. Before we look at how the Zoho CRM integration can benefit your business, let’s understand why delivering a personalized experience is the name of the game today. Enter: Zoho CRM integration. What is Zoho CRM?

CRM 52

CRM Sales Call Logging Analytics 52

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Quality Contact Solutions

JANUARY 7, 2022

Tap into new or underserved markets: Regardless of the company’s size, there are never enough resources, specifically salespeople, to cover different territories and industries effectively, let alone pursue prospecting opportunities. Are you looking for expertise in a specific industry? Are you integrating with your internal CRM?

Business Process Outsourcing 98

Business Process Outsourcing Telemarketing outsourcing B2C 98

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. However, simply deploying CPQ is not enough. Maximizing CPQs potential requires more than technology.

Best practices 40

Best practices Sales CRM Finance 40

Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. However, the goal of this market research is to find the expectations, likes and dislikes of customers regarding particular products or services. Make use of cutting-edge market research tools.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

CSM Magazine

JULY 28, 2016

The boundaries between digital and physical are now increasingly blurring, especially in B2C with its intense pace and volume of customer interactions that spill over multiple channels. Marketing myopia revisited. Every touchpoint matters, and CRM is their meeting place.

Customer Experience 64

Customer Experience B2C CRM Consulting 64

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. They deliver customer data management, context-driven marketing tools and unified commerce processes for all a brand’s channels.

CRM 40

CRM B2C B2B Marketing 40

ClearAction

OCTOBER 25, 2018

Customer-Centric Marketing: Step-Up Performance Lynn Hunsaker. Customer-centric marketing is necessary, yet far from sufficient — from customers’ and investors’ perspectives. Typical roles adopting customer-centric marketing are in the marcom area: digital, content, automation, intelligence, retention, advertising.

Customer centricity 59

Customer centricity Marketing Journey mapping B2C 59

CSM Magazine

JUNE 17, 2021

Among various social media marketing techniques, meme stands out because of the way it can connect with the customers. Today, around 67% of B2C businesses use live chat for customer support and 73% to 81% of customers are fully satisfied. Use a CRM Tool. In short, CRM tools speed up the response time. Create Memes.

CRM 98

CRM Advertising B2C Finance 98

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Marketing and thought leadership programs. Mark is a strong believer in establishing loyalty to the forefront as a critical marketing strategy. Pamela currently serves as the VP Marketing of Mortgage Cadence.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

C3Centricity

AUGUST 2, 2021

This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired.

CRM 127

CRM Enterprise Marketing Accountability 127

Fonolo

MAY 10, 2018

This San Francisco-based company innovating in the field of messaging products (highly useful tools for those in sales, marketing, and customer support) hosts an incredibly valuable and engaging blog with content related to sales, product management, and customer support, direct from the minds of innovative industry experts.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

GetFeedback

APRIL 30, 2018

No matter how slick your marketing copy, B2B buyers know it’s just that: language written with an interest to motivate them to act. Online reviews are essential in both B2B and B2C contexts. However, the nature of B2B sales creates certain challenges that companies don’t have to worry about with B2C.

B2B 68

B2B B2C CRM Surveys 68

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs. Marketing, Customer service. One main challenge for the next year is short termism.

Customer Experience 121

Customer Experience Customer centricity Education Consulting 121

ijgolding

NOVEMBER 13, 2018

VoC has been an invaluable tool in the B2C for many years. When compared to a B2C model, business-to-business relationships last longer and hold greater value. The key difference between a B2C and B2C VoC program is that the latter requires a complete shift in company culture. WHY VOC WORKS WELL FOR B2B.

B2B 74

B2B B2C Automotive Finance 74

ProProfs Blog

JANUARY 30, 2020

The benefits of customer engagement are not just restricted to B2C sectors. Therefore, you need to make sure that no matter what live chat software or CRM platform you invest in, it secures the data on your customers properly. Only then can your business outshine in a competitive market. Source: Gallup ) Tweet this.

B2B 204

B2B Banking Employee engagement Personalization 204

HGS

MAY 22, 2018

Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. There are key differences between other industries and healthcare organizations, which have to navigate these market complexities: 1.

Healthcare 100

Healthcare B2C Government Analytics 100

Hero Digital

JUNE 27, 2019

When you consider your paid media, website CMS and analytics, marketing automation, CRM, social media, purchase transactions, and customer support, that number easily stretches into the dozens for enterprise companies. The problem is all these different systems create data silos and multiple partial views of the customer.

Enterprise 45

Enterprise Marketing CRM B2C 45

C3Centricity

NOVEMBER 4, 2020

Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. Despite what digital marketers may have hoped, AI is not the solution to all our problems. Anything that moves us toward increased customer satisfaction from our digital marketing efforts is great. roirevolution.com ).

Chatbots 96

Chatbots Marketing B2C Analytics 96

Cincom

MARCH 20, 2025

4- Lack of Real-Time Inventory and Pricing Data B2B buyers expect the same level of responsiveness as in B2C transactions, yet many companies struggle with outdated inventory and pricing systems. Dynamic pricing adjustments help B2B eCommerce companies stay competitive in an ever-evolving market. Absolutely.

B2B 40

B2B Sales CRM Finance 40

CrazyCall

JANUARY 21, 2019

The study from 2017 conducted by the InsideSales.com had shown that although the outside sales still make up for the most of the sales market, the inside sales are projected to increase 30.2% So the remote model of inside sales fits the market perfectly. Inside Sales reps do most of their work using a CRM. over the next year.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Dialer 360

NOVEMBER 2, 2020

Ringless Voicemail is an innovative method of marketing that cumulatively facilitates the real estate business. Ringless Voicemail Marketing For Real Estate Business. There are also multiple methods of marketing however ringless voicemail is the most productive method for real estate business. B2B And B2C Marketing.

Real estate 49

Real estate Marketing Advertising B2C 49