Beyond Philosophy
JUNE 20, 2015
The first, a B2C example, involves a major player in the cable television industry. As a core performance metric, customer bonding is very much alive and well in both B2B and B2C products and services. Critically, in both B2B and B2C performance measurement, there is little evidence of flatlining. appeared first on.
Call Center Weekly
APRIL 19, 2018
In recent years, I have had the opportunity to help build structure around employee engagement both from the standpoint of a non-leader, as well as a leader, and in the last eight years I've been able to develop an effective approach to bridging the communications gap between front-line employees and leaders.
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Beyond Philosophy
FEBRUARY 5, 2015
Many b2b and b2c companies offer antiseptic, commoditized, vanilla experiences for customers. Employee engagement and ambassadorship: linking to customer behavior. These are almost guaranteed not to be memorable, not to be talked about (unless neutrally or negatively), and not creating outside-in advocacy and value creation.
Beyond Philosophy
JUNE 18, 2015
Find your team’s strengths and use those to create the experience—and also employee engagement (a key element to a great Customer Experience). Commit to the mindset of creating an exemplary Customer Experience. Individual development. Remembering the little things.
ShepHyken
FEBRUARY 22, 2019
Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets.
GetFeedback
JANUARY 6, 2020
In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2C companies sell to consumers.
CX Global Media
FEBRUARY 6, 2019
Everything’s in one place, from orders, management issues, channels, emails, chat, returns, subscription, anything you need and want for B2B and B2C company. How Coca-Cola® Adds Life to Contact Center Employee Engagement. Therefore, it’s a platform view that every agent can see the customer for the first time.
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