GetFeedback

MAY 13, 2019

The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company.

Feedback 121

Feedback Journey mapping B2C Accountability 121

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 99

Sales Technology B2C Customer Experience 99

ShepHyken

OCTOBER 4, 2022

In customer service, different teams, such as the customer support team, the social media department, and the sales team, have their individual roles. Quotes: “The company, like a team, has two additional sources of feedback. The employees who give positive or negative feedback will help the team grow.

Brand ambassadors 166

Brand ambassadors B2C Coaching B2B 166

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. B2B customer experience differs from B2C customer experience in several important ways. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts.

B2B 114

B2B Customer Experience B2C SaaS 114

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Apply multi-tier approvals for large enterprise deals, ensuring senior sales leaders can intervene when necessary.

Best practices 40

Best practices Sales CRM Finance 40

Nicereply

JUNE 26, 2019

Despite dedicating considerable parts of their budget on systems that collect feedback, companies may find it complicated to put their findings into action. In this article, we’ve compiled a list of ways you can close the customer feedback loop. What are the benefits of a closed customer feedback loop? Be thankful.

Feedback 92

Feedback B2C Advertising Customer centricity 92

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 42% of B2C customers purchased more after a good customer service encounter. Ask your customers for feedback. RightNow ).

Customer retention 156

Customer retention B2B Surveys B2C 156

ShepHyken

AUGUST 21, 2023

With today’s powerful marketing and sales platforms at our fingertips, there’s no excuse for falling short. It’s not just about making a sale. My Comment: I’ve been preaching for years that B2B needs to create its version of a customer experience in line with B2C brands and organizations.

Customer Service 31

Customer Service B2B B2C Construction 31

Kayako

JANUARY 26, 2017

Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community? Jumpstart your after-sales service community.

Sales 47

Sales B2C B2B Marketing 47

Nicereply

MAY 14, 2019

Let’s contrast a community strategy against traditional sales tactics. Sales are vitally necessary for your business, but unfortunately not always enthusiastically welcomed by your potential customers. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

Callminer

FEBRUARY 27, 2019

This is because customers perceive this type of interaction as more personal.” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Analyze your customer feedback data and scrutinize it. “A Assess the data under the lens of potential sales opportunities.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

Quality Contact Solutions

AUGUST 17, 2022

B2C Outbound Marketing. Many organizations consider telemarketing a vital tool for reaching their sales and service goals. Telemarketing allows you to have an individualized approach and instantly receive feedback. We also specialize in both B2C and B2B customer contacts. Outbound Call Center Pricing. It’s outdated.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal). If you don’t fully understand these cases yet, that’s OK.

Upselling 98

Upselling SaaS Sales Accountability 98

ProProfs Blog

JUNE 3, 2019

No matter whether you’re B2B or B2C, there is one important insight that every customer-facing specialist should know: customers don’t buy products, they buy experiences. After a sale, schedule a call with your customer according to their availability and be at your best. Collect Feedback. Embrace Customer Journey.

B2C 150

B2C Feedback B2B SaaS 150

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! So let’s start!

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C B2B call center software 52

ClearAction

JANUARY 14, 2015

After all, B2B account teams are usually quite involved with clients throughout a long sales cycle, interacting with various influencers of the buying decision and almost "living" the customer journey alongside their clients. One in four B2B firms integrates customer feedback sources; 29% more are just starting this.

Customer Experience 97

Customer Experience B2B Management B2C 97

customer sure

JANUARY 19, 2022

The feedback programme is discussed, weighed up, and surveys are produced and tested. Then after careful planning, customers are contacted and asked to provide their thoughts and feedback. And many of your customers will willingly provide this feedback. There are certainly a few variables to consider and think through.

Feedback 62

Feedback B2C B2B Surveys 62

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. Improves sales. Increases brand awareness.

B2B 174

B2B Analytics Education Feedback 174

ShepHyken

APRIL 20, 2020

Even though it appears consumer-based (B2C), there is good info for any type of business. My Comment: Many years ago I researched the idea of how customer service and sales belong together. Or, the software sales rep who helps you choose the best solution for your business. This article brings that concept back.

Customer Service 127

Customer Service Consulting Consulting B2C 127

ijgolding

NOVEMBER 13, 2018

So understanding the Voice of the Customer and using feedback to inspire meaningful change is paramount. VoC has been an invaluable tool in the B2C for many years. An outdated view would be that retail customers require more consideration when it comes to dealing with complaints and feedback. WHY VOC WORKS WELL FOR B2B.

B2B 74

B2B B2C Automotive Finance 74

GetFeedback

DECEMBER 4, 2018

For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Whereas for B2B businesses, this time of year is filled with troubleshooting issues for customers that are taking advantage of the holiday hype to boost customer engagement and sales.

Customer Service 103

Customer Service B2C B2B Self service 103

ShepHyken

MAY 28, 2023

My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. Here is a compilation of 17 experts from the Fast Company Executive Board who share their thoughts on understanding consumer behaviors to create a better experience and increase sales.

Customer Service 166

Customer Service B2C Customer centricity Government 166

Call Center Weekly

APRIL 15, 2019

I’m also leveraging data, including Voice of Employee (VOE) feedback, to enhance customer journeys, and collaborating with cross-team to “close the loop” resulting in record high customer Net Promoter (NPS) scores. Q: WHY IS GENDER EQUALITY IMPORTANT?

Customer Experience 127

Customer Experience Employee engagement B2C Education 127

Up Your Service

NOVEMBER 28, 2019

Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You listen to their feedback about your product or service so you can better meet their needs. Is it a quick point-of-sales process? You create processes to make their experience smoother. Loyalty points?

Best practices 90

Best practices Customer Experience B2C B2B 90

TechSee

MAY 21, 2019

Such feedback is collected at the end of a customer interaction and is biased by the outcome – it doesn’t tell the story of the ‘ups and downs’ of the episode. Leading B2C providers are now taking these lessons “to heart,” holistically combining the various technologies to optimize customer assistance at every stage of the journey.

Analytics 137

Analytics Customer Experience B2C Customer emotions 137

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations.

B2C 0

B2C SaaS B2B Accountability 0

Nicereply

SEPTEMBER 2, 2020

Whether you’re in a B2B or B2C marketplace, at the end of the day, you’re living in an H2H world…. If you think back to the dating analogy, going through the sales process is just like wooing your prospect to turn them into a customer. Once your reputation takes a hit it’s almost a dominos effect on sales. human to human.

Airlines 126

Airlines Morale B2C Customer advocacy 126

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 52

Sales Technology B2C Customer Experience 52

GetFeedback

APRIL 30, 2018

Also, 94 percent of all B2B buyers are doing their own research online at some point in the buying process, and much of this research occurs before they contact sales reps. Online reviews are essential in both B2B and B2C contexts. Then there’s the difference between B2B and B2C products themselves. Email Campaigns.

B2B 68

B2B B2C CRM Surveys 68

The Petrova Experience

JANUARY 14, 2025

Think about all the marketing, advertising, and sales expenses associated with outreach to new vs. existing customers. And empower teams to integrate customer feedback into strategy, design, and workflows. These are key questions to ask, whether you are a B2B or a B2C organization. But what defines quality? Is it useful?

Customer retention 40

Customer retention Feedback B2C Metrics 40

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. A community creates a central destination for users to find support, advice, best practices, and also to offer their feedback.

Advertising 98

Advertising SaaS B2C Best practices 98

ProProfs Blog

JANUARY 30, 2020

Impact of Customer Engagement On Sales. The benefits of customer engagement are not just restricted to B2C sectors. There are chances that your support team or sales team might not get the chance to actually interact and keep the customers engaged with the brand or its products. Successful Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

DECEMBER 23, 2020

Once you know how your customers are and what makes them tick, you can plan your marketing and sales strategies better. Enables your sales and support teams to improve their strategies for engagement and overall customer satisfaction. Use Feedback Software to Know What’s Your Customer Thinking. Collect Customer Data.

Marketing 131

Marketing Accountability Feedback Customer Support 131