Quality Contact Solutions

JANUARY 27, 2022

The risk, you may think, is that you may receive feedback that something did not go as well as you hoped, but now you can address it, and your customer knows you cared about their business enough to find out how they felt proactively. One technique is to follow up with customers after a transaction or just after delivery.

Sales 98

Sales Upselling B2C Best practices 98

IdeasUnlimited

DECEMBER 2, 2021

Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Services such as telemarketing and cold calling are vital for gaining new customers. Customer service continues to be a key factor in the success for most businesses.

Call Center 52

Call Center Telemarketing B2B outsourcing 52

Quality Contact Solutions

JANUARY 14, 2021

In a business to business (B2B) or business to consumer (B2C) setting, cold calling refers to calling contacts/ individuals who have not previously expressed interest in the targeted product or service. Keep in mind the importance of feedback from the teams using each script. What is cold calling?

Scripts 83

Scripts B2C B2B Sales 83

Quality Contact Solutions

MARCH 18, 2021

They need to have the proper training and day-to-day coaching to monitor their calls and provide real-time feedback. When outsourcing an inbound call center, you need to rely on your partner to provide “customer first” minded feedback. Also, the secret to effective workforce management is leveraging proper predictive tools.

outsourcing 98

outsourcing Call Center Call flow Coaching 98

Quality Contact Solutions

DECEMBER 28, 2022

Not only do loyal customers provide a steady stream of revenue, but they also tend to spend more, refer friends and family, and provide valuable feedback that can help improve your products and services. Keeping customers loyal to your business is crucial for the success and growth of any company.

Telemarketing 52

Telemarketing call center professionals Call Center outsourcing 52

JivoChat

DECEMBER 5, 2021

For example, if you are a B2B company, the way you are going to structure customer assistance is different compared with B2C businesses. Do you know when you call a telemarketing center and they transfer you a thousand times before being able to give any solution to your issue? Pay attention to feedbacks.

Customer Service 52

Customer Service Customer centricity Telemarketing Sales 52

NobelBiz

JUNE 5, 2023

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MAY 22, 2022

Responsible for sales training, supervisor to telemarketing, sales & service. Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. She started as a rep.

call center workforce 52

call center workforce Call Center Management Gamification 52

Quality Contact Solutions

JANUARY 12, 2023

Highly effective sales leaders know that prioritizing coaching will help build confidence among team members, so they find opportunities to provide feedback to improve their sales reps and help their teams achieve their goals. Lead by Example Nothing builds and sustains credibility like a sales manager who leads by example.

Sales 52

Sales Best practices Coaching Morale 52

Blueship Call Center

JANUARY 13, 2025

One of the most effective strategies for achieving these goals is leveraging telemarketing services. Over the years, India has emerged as a global hub for telemarketing services, with companies from around the world relying on Telemarketing Service Providers in India to meet their business needs.

Telemarketing 98

Telemarketing Finance Real estate Healthcare 98