inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will!

Self service 67

Self service B2B SaaS Gamification 67

Noble Systems

AUGUST 27, 2020

Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b). Gamification helps keep your reps more engaged, improves training, increases productivity, and reduces employee turnover. Outbound telemarketing is probably the first thing that comes to mind for most people when they hear the term telemarketing.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Talkdesk

APRIL 8, 2016

Listening to Nate and Robert speak about everything from gamification to social media opened up my eyes to the wealth of advantages that call center reporting can bring to a business. For example, SpotHero is a B2C company with callers who are typically driving or in a rush to park their car when they call in.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

NobelBiz

MAY 22, 2022

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute.

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

JUNE 5, 2023

Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Two important components in gamification are surprise and delight. Nevertheless, the consideration pool for specific solutions is usually quite limited. When I give talks or hold seminars, I often ask people to connect a specific need to an application. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

Connecting the Dots

APRIL 3, 2024

For example, from a business-to-consumer (B2C) vantage point, our 2020 National Customer Rage survey indicates that 66% of customers will experience problems annually more than double the 32% problem rate reported in our 1976 White House-sponsored study. Gamification also works well.

Education 62

Education B2B Sales Surveys 62

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Fun Gamification: Boost engagement by encouraging customers to click. The features that made Magento a popular platform have been enhanced and expanded with Adobe’s ownership of that brand. JivoChat app: Yes.

Advertising 52

Advertising Analytics Sales Enterprise 52

Vistio

APRIL 2, 2022

Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. And many of, certainly my clients and member companies, are often refilling positions because of promotion out to other arms of the organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52