JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value. First, we’ll discuss what customer loyalty is. What Is Customer Loyalty?

B2B 114

B2B SaaS B2C Upselling 114

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 42% of B2C customers purchased more after a good customer service encounter. Customer retention statistics: More than 6 in 10 U.S.

Customer retention 156

Customer retention B2B Surveys B2C 156

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C B2B call center software 52

NobelBiz

MARCH 18, 2025

Key Takeaways Voice Still Dominates: 92% of B2C interactions still happen via phone, making call deliverability a crucial business priority. Lost Revenue : Unanswered calls results in lost sales, missed appointments, and valuable customers slipping through the cracks. What if you treated calls like invitations to a meeting?

Best practices 52

Best practices B2C Call Center Consulting 52

Comm100

MARCH 14, 2018

There are many different types of sales letters and emails. Whether you’re writing business-to-business (B2B) or business-to-consumer (B2C), here’s what to consider when preparing your own sales letter or email. This blog post is the first part of a 3-part series: 5 Things to Consider Before Drafting Sales Letters and Emails.

Sales 56

Sales B2C B2B Scripts 56

CrazyCall

JANUARY 31, 2019

Welcome to Part 4, the last, but certainly not least piece of our 4-part blog series on the key call center metrics that will help you gain powerful insights into the performance of your sales and customer calls. In contrast, metrics presented in Part 2 might help you measure your outbound efforts. Calls per Hour. #17.

Call Center 53

Call Center Metrics Management B2C 53

ijgolding

NOVEMBER 13, 2018

VoC has been an invaluable tool in the B2C for many years. When compared to a B2C model, business-to-business relationships last longer and hold greater value. The key difference between a B2C and B2C VoC program is that the latter requires a complete shift in company culture. WHY VOC WORKS WELL FOR B2B.

B2B 74

B2B B2C Automotive Finance 74

ProProfs Blog

JUNE 3, 2019

No matter whether you’re B2B or B2C, there is one important insight that every customer-facing specialist should know: customers don’t buy products, they buy experiences. After a sale, schedule a call with your customer according to their availability and be at your best. Embrace Customer Journey. Chat ratings.

B2C 150

B2C Feedback B2B SaaS 150

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations. What metrics do you watch closely?

B2C 0

B2C SaaS B2B Accountability 0

ProProfs Blog

OCTOBER 13, 2020

As a contact center metric, it is a vital part of the customer relationship management process. And unfortunately, this metric doesn’t really capture emotional dissatisfaction even if you did resolve a problem. What does it really say about this customer service metric ? Does it sound complex to you? A study suggests that. “77%

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

Nicereply

AUGUST 24, 2022

Therefore, positive customer reviews can help skyrocket your sales. Email marketing has always been a trusted channel for businesses to generate leads and make sales. B2B and B2C communications can be enhanced through the use of infographics. The post How can customer reviews help you boost sales? Wrapping Up.

Sales 59

Sales B2C Surveys Marketing 59

Influitive

OCTOBER 30, 2015

Instead of filling the sales funnel, marketers need to create a virtuous circle that turns new customers into happy brand advocates. Tweet this quote: “It’s not about B2B or B2C, it’s B2H–Business to Human.”. Chandar says marketers need to start organizing around metrics that matter. Download your FREE eBook now.

Marketing 79

Marketing B2B B2C Upselling 79

Cincom

AUGUST 18, 2020

After Manufacturing Company ABC analyzes their sales processes, they learn that they need, on average, eight business days to issue a quote. They determine that the sales team requests a 30% or higher discount on 60% of all quotes. Channel sales. B2C customers. E-commerce. Products quoted are not buildable ? Related Fees.

Sales 98

Sales B2C B2B Metrics 98

Quality Contact Solutions

MAY 4, 2021

Is it a sales call, customer service, or a technical support call? Consider metrics such as average speed of answer, abandon rate, utilization, talk times, first call resolution, etc. It is also worth noting that it’s best to compare the formulas that make up each metric. Why do they call? What are the common issues?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

JivoChat

AUGUST 24, 2021

Many people don’t understand the importance of customer service metrics. Unfortunately, while most companies obsessively track sales and marketing numbers, they completely overlook customer service metrics—and miss out on the insights they can learn about customer service, customer satisfaction, and brand loyalty. Ticket Volume.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

ChurnZero

MARCH 31, 2023

In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Customer Success keeps sales team promises Sales and Customer Success teams both interact with customers at “different stages of their journey,” according to HubSpot. and slightly lower in B2B at 4.9%.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. Not only does this make the sales and purchase process difficult, but it makes customer service more complicated—and more essential. So how can you create a winning B2B customer service strategy?

B2B 62

B2B B2C Customer Service Self service 62

The Petrova Experience

JANUARY 14, 2025

However, attrition is a metric of past performance. Attrition is the metric that confirms one or all of these scenarios occurred. Not the least of which, businesses have a 60% – 70% chance of selling to an existing customer , compared to 5% – 20% to sell to a new prospect ( Marketing Metrics ). Is it useful?

Customer retention 40

Customer retention Feedback B2C Metrics 40

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale. In the old days, growing your business was easy.

Customer centricity 107

Customer centricity B2C Upselling Enterprise 107

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. Outbound call center metrics: Outbound Calls per Day.

Call Center 52

Call Center Metrics Abandon rate Management 52

The Northridge Group

JUNE 2, 2023

Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. Dealing with providers is essentially a B2B function while dealing with members is B2C. However, there are some clear distinctions. The stakes are usually higher with B2B customers.

B2B 67

B2B B2C Contact Center contact center associations 67

Quality Contact Solutions

OCTOBER 4, 2022

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Determine what your sales goals are monthly, quarterly, and yearly. Avoid setting your sales team up for failure by setting attainable goals. 8 Key Metrics Telemarketing Companies Need To Evaluate Performance.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

Customer Guru

AUGUST 8, 2018

He advises Fortune 500 businesses on customer-centric CX strategy, goals, metrics, and procedures. He is the co-founder of CX Leaders LLC, a professional services company that aims at helping B2B and B2C organizations around the globe to build more meaningful, long lasting and profitable customer relationships.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Quality Contact Solutions

JANUARY 12, 2023

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 52

Sales Best practices Coaching Morale 52

Help Scout

MAY 13, 2021

A second consideration reflects a key difference in B2B versus B2C: Realize that in most cases, the human with whom you are interacting isn’t spending “their” money, so what they value will have a different flavor than a traditional B2C relationship. and “lowercase-i-incentives” (status amongst peers, achievement of key metrics, etc.)

B2B 64

B2B B2C Customer Experience Journey mapping 64

JustCall

DECEMBER 7, 2022

Sales call reports have become extremely important for organizations. This works on three fronts – first , sales call reports can shorten sales cycles; second, they can report key data points; and third, they can provide actionable insights on how to help businesses. What are Sales Call Reports?

Sales 52

Sales Management CRM Best practices 52

Callminer

FEBRUARY 27, 2019

Assess the data under the lens of potential sales opportunities. B2C customers will want to further include key performance indicators such as RFM (Recency Frequency Monetary), loyalty program attributes and a heavy dose of social media behaviors. Choose a customer survey methodology that aligns with your brand.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

NobelBiz

FEBRUARY 27, 2024

Performance Metrics and KPIs: Monitoring call center performance is essential. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. As a rule, I would always suggest collecting NPS as one of a number of metrics (including CSAT and Customer Effort) unless there is a compelling reason why you should not. There is no perfect metric.

Consulting 126

Consulting Consulting Metrics Feedback 126

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Teams such as Sales, Support, Success, Implementation, and Marketing all need to be able to submit this data into a common process.

Feedback 121

Feedback Journey mapping B2C Accountability 121

Comm100

SEPTEMBER 28, 2021

In addition, our sales team loves it. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. Instead of taking 24 to 48 hours to respond to a request for information through our ‘Contact Us’ form, we can get it to the sales team instantly.

Customer Service 98

Customer Service Chatbots Banking B2C 98

CSM Magazine

JUNE 17, 2021

In fact, the emotional level of the customers is a significant determining factor than customer satisfaction metrics. Today, around 67% of B2C businesses use live chat for customer support and 73% to 81% of customers are fully satisfied. So, how to delight customers on an emotional level? Keep on reading to know more. Use Live Chat.

CRM 98

CRM Advertising B2C Finance 98

Hello Customer

JUNE 21, 2021

They had to meet two requirements to generate sales: penetrate the market sufficiently. With more consumers making purchases online, you can easily cut out the middleman by offering your own B2C webshop and lower your prices. The old way of selling. create enough brand awareness. But the tide is turning.

Customer centricity 98

Customer centricity B2C Surveys Feedback 98