TeamSupport
OCTOBER 5, 2020
Global events have changed the way companies—whether B2B or B2C—interact with their customers. Take advantage of this week to boost the morale of your help desk and customer service staff. Even simply meeting for coffee or going to the grocery store are much different, more thought-out experiences now.
Nicereply
SEPTEMBER 2, 2020
Customer satisfaction doesn’t just impact the business’ bottom line, it also impacts team morale and retention rate. Whether you’re in a B2B or B2C marketplace, at the end of the day, you’re living in an H2H world…. Customer satisfaction doesn’t just impact the business’ bottom line, it also impacts team morale and retention rate.
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Inbenta
JANUARY 6, 2021
This response is generic enough to be sent to every applicant, at the same time as being personable enough to boost the applicant’s morale. Just like with a B2C interaction, an applicant will tell the world if they have a negative experience with you. Otherwise, good luck!”. And it shows that you are a company people want to work for.
SharpenCX
JUNE 15, 2018
Contact center stress is the bane of B2C companies across the globe. Beleaguered agents cause your team’s efficiency, morale, and customer satisfaction to plummet. Left unmanaged, turnover skyrockets. A study from Gallup shows an average of 68 percent of U.S. workers are not engaged, or worse yet, are actively disengaged in their jobs.
Customer Guru
AUGUST 8, 2018
He is the co-founder of CX Leaders LLC, a professional services company that aims at helping B2B and B2C organizations around the globe to build more meaningful, long lasting and profitable customer relationships. He is also CEO and founder of Beyond Morale, a customer experience consultancy firm. Flavio Martins Follow @flavmartins.
TeamSupport
OCTOBER 25, 2019
This is common in the B2C (business-to-consumer) world, where agents focus on simple, repetitive issues. If you have a high volume of basic tickets from the general population, a B2C ticket management solution may be your choice. How do you and your team stay organized with your tickets when they’re flying in from everywhere?!
Quality Contact Solutions
SEPTEMBER 14, 2022
Improved employee satisfaction and morale: If you think about how an assessment is viewed by a front line agent making telemarketing calls, if done correctly, an assessment can be very positive. Possibly seeing those ideas become a reality can be a real morale booster.
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