Quality Contact Solutions

SEPTEMBER 14, 2022

Assess the Program Here is a list of ways to start to dissect the program: Conduct interviews with stakeholders (including the executive team, clients if this is an outsourced telemarketing program, and vendors) and those on the operations team (including managers, supervisors, agents, and the IT/dialer team).

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

Taylor Reach Group

NOVEMBER 21, 2019

In addition to their own wages and the cost of recruiting and training, a new hire increases costs through longer handle time and a lower resolution rate, lowers revenue during the learning curve, degrades customer/client goodwill through “rookie errors,” and hurts employee morale because of overwork and mandatory overtime.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63

Quality Contact Solutions

MARCH 1, 2021

According to an article about the remote workforce , 72% of employers say remote work has a high impact on employee retention, and 90% of employees feel flexible work arrangements increase employee morale. 3 Best Practices for Home-Based Telemarketing Services Employers & Employees. Remove Distractions.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

aircall

DECEMBER 13, 2018

Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. And B2C customer support leaders will also enjoy comparatively big balances. Measuring Performance. Balancing Channels.

Surveys 54

Surveys Customer Support B2C CRM 54

NobelBiz

JUNE 5, 2023

It is often outsourced to third-party providers offering lead generation call center services. However, it can take a toll on the morale of the call center staff. The morale and mental health of the team is probably one of the most underrated aspects of running a call center.

Call Center 52

Call Center Scripts CRM Contact Center 52

Quality Contact Solutions

JANUARY 12, 2023

Showing appreciation in group settings, like team meetings, and also acknowledging their individual contributions can help boost morale. As a result, sales leaders know that showing value and appreciation to their team is crucial to motivation. They stay in touch with their team and talk to them every day.

Sales 52

Sales Best practices Coaching Morale 52