Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. B2B customer experience differs from B2C customer experience in several important ways. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts.

B2B 114

B2B Customer Experience B2C SaaS 114

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. I will say this much.

Benchmark 98

Benchmark SaaS B2B B2C 98

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Apply multi-tier approvals for large enterprise deals, ensuring senior sales leaders can intervene when necessary.

Best practices 40

Best practices Sales CRM Finance 40

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Comm100

NOVEMBER 11, 2015

“Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Use the following best sales techniques to put your customer at ease: Share quality content and advise. Promote Current and Ongoing Sales. Clement Stone. If you could double or even triple your revenue in minutes, would you?

Upselling 81

Upselling Sales Scripts B2C 81

Amity

FEBRUARY 18, 2014

To address newly relevant B2C markets, Moore adds a new model as an appendix. An effective B2C enterprise needs to have all 4 gears spinning to drive adoption and growth. I propose a modification of the 4 Gears model to help understand what we are seeing in the SaaS 2.0 The Four Gears Model for B2B SaaS. business model.

B2B 48

B2B SaaS B2C Upselling 48

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The selling plan can’t be the same as one that is made for the B2C market (business to consumers). . The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. Know Your Target Audience. What size are they?

B2B 52

B2B SaaS B2C Sales 52

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C B2B call center software 52

Infinity

APRIL 27, 2022

What are the key differences between B2C and B2B marketing? The key difference between B2C and B2B marketing lies in how the two are perceived, both by businesses and marketers. Too often we get preoccupied with how we should be adapting our communications for B2B and B2C audiences.

Marketing 96

Marketing B2C B2B SaaS 96

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations.

B2C 0

B2C SaaS B2B Accountability 0

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 52

Sales Technology B2C Customer Experience 52

ProProfs Blog

JUNE 3, 2019

If you’re working for a SaaS company like us, customer success is a bit more critical. No matter whether you’re B2B or B2C, there is one important insight that every customer-facing specialist should know: customers don’t buy products, they buy experiences. Embrace Customer Journey. Make Your First Impression Count.

B2C 150

B2C Feedback B2B SaaS 150

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. B2Bs in the SaaS space today strive for agile growth. Henry Spitzer, is VP of of Sales at Lusha. The Bare Basics.

Advertising 98

Advertising SaaS B2C Best practices 98

JustCall

DECEMBER 1, 2022

Understanding the Importance of Sales Goals. Sales teams play a vital role in the success of a business. Business owners want sales teams to sell more and sell quickly. While this might seem the ultimate aim of sales teams, it is not a definite goal. Sales teams perform in a synchronized manner when there are fixed goals.

Sales 52

Sales SaaS B2B B2C 52

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. Q: Should CSM roles close upsell deals?

B2C 97

B2C Upselling B2B Accountability 97

ProProfs Blog

OCTOBER 30, 2021

If you show your ads to everyone, only a few people will go down your sales funnel to become customers. The above examples are more helpful in understanding B2C audiences. A B2B example can be a SaaS brand that offers a marketing platform for small businesses. How is this helpful? Seasonal Segmentation.

Marketing 142

Marketing B2B Advertising B2C 142

delighted

SEPTEMBER 8, 2021

I spent my first seven years in sales at a Fortune 50 bank and then moved into customer service. Did you take anything away from your sales experience that influenced your career in customer experience? When I was in sales, revenue was King. In customer service, you can’t show revenue success the same as you can in sales.

Customer Experience 95

Customer Experience Healthcare B2C Sales 95

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

Nicereply

JULY 13, 2021

A B2C company re-imagining the furniture sales experience by selling furniture online, without showrooms, and making the process of purchase, trial, and return easier. They provide B2B SaaS solutions for brands and manufacturers globally. Loom is a B2B and B2C video software company. Introducing our Experts.

B2B 98

B2B B2C SaaS Technical Support 98

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. The Software as a Service (SaaS) model, moved the customer into the driver seat, and they are not going to give it up. The best part?

SaaS 80

SaaS Education Customer retention Sales 80

JivoChat

APRIL 6, 2022

According to Statista report, in 2021, retail ecommerce sales amounted around 4.9 B2C - Business to Consumer. Business to consumer, also known as B2C, is the type of ecommerce that sells directly to the end-user. Nike , Glossier , and Amazon are examples of B2C ecommerce websites. trillion U.S dollars worldwide.

B2C 75

B2C B2B SaaS Marketing 75

JustCall

DECEMBER 7, 2022

You want to rev up your sales team performance to compete in this fast-paced world. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics?

Analytics 52

Analytics Sales CRM Metrics 52

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. She’s passionate about all things related to marketing and sales, especially when it comes to online media. David is a Customer Service Manager with 8 years’ experience in managing a team of 10+ in the SaaS industry.

Management 273

Management Customer Experience Customer Service Coaching 273

Answer Dash

MAY 7, 2018

Current Businesses: Strengths and Struggles A Shift to Cloud and SaaS Solutions “Fifty-six percent of CIOs in Gartner's CIO survey indicate they are adopting cloud as either an option or as part of a "cloud first" approach, while 71% look to SaaS either first or as an option,” ( Gartner ). . Learn more at www.answerdash.com.

Customer Experience 54

Customer Experience B2C B2B SaaS 54

Global Response

DECEMBER 5, 2022

B2B customers have more complex needs than standard consumer CS, such as: Multiple levels of company interactions Support for internal processes Sales and training support Every company brings unique challenges that employees face across multiple departments in their given industry. B2B customers often have a greater sense of urgency.

B2B 62

B2B Customer Service B2C Multichannel 62

CSM Magazine

APRIL 30, 2024

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. Our role is to ensure that they have all the necessary tools to facilitate a smooth transition to SaaS,” said Danny Seaborne, Sabio’s Managing Director for the UK and South Africa.

SaaS 52

SaaS B2C Consulting Consulting 52

JivoChat

APRIL 28, 2022

SaaS (software as a service) ecommerce platforms are highly recommended for companies that don’t want to deal with the IT infrastructure and coding part of having an online store. With Wix, you have the possibility to sell on multiple sales channels and manage everything from a unique dashboard, having a synchronized inventory. .

SaaS 75

SaaS Enterprise B2C Engineering 75

Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. Once you’ve identified and classified lost customers into the segments that are most valuable to your company, think of how you can approach them in the right way with the help of your sales and marketing automation software.

Surveys 104

Surveys B2C Benchmark Accountability 104

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations.

B2C 60

B2C SaaS B2B Accountability 60

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. For example, a SaaS provider might have a high-spending customer with a large team who gets billed annually. Your VIPs are your company’s most important customers , as defined by you.

B2C 64

B2C B2B Advertising Accountability 64

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). I’m walking into a situation where there is an issue that has not been resolved.

B2B 60

B2B SaaS B2C Advertising 60

CSM Magazine

MAY 30, 2016

Unless you deal with hundreds of distributed touchpoints, look at your marketing and sales departments – this is where your CXM supervisors are at. No need to build a custom IT solution from scratch with such a variety of packaged, SaaS CRMs on the market. More cost-cutting points? But is it time-consuming? About the Author.

Customer Experience 64

Customer Experience Management CRM Journey mapping 64

ClientSuccess

MARCH 25, 2020

In the modern SaaS-driven world, standing out from the competition is getting harder and harder. With so many integrations, add-ons, and premium features coming up in what seems like every sales conversation, standing out from the crowd can take a miracle – or the right angle. Basically, customers don’t want to churn.

B2C 53

B2C B2B SaaS Sales 53

TeamSupport

JUNE 15, 2020

We determined the market desperately needed a software solution for customer support at B2B companies so companies could stop having to piece together disparate generic solutions better fitted to business-to-consumer ( B2C ) retail companies. Tell us about the tools and technologies you use for Marketing, Sales, Hiring, and Communications?

B2B 64

B2B Self service B2C Customer Support 64

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60