PeopleMetrics

JUNE 4, 2019

Are they businesses ( B2B ) or consumers ( B2C )? B2B companies usually have a smaller number of customers (typically called “clients”) who often pay a significant amount for products or services, while B2C companies usually have many customers with a lower comparative price point. In B2C, business is mainly transactional.

B2C 122

B2C B2B Real estate Airlines 122

ShepHyken

SEPTEMBER 15, 2020

Consumers (in both B2B and B2C) expect to be able to turn to sales reps for information and answers. When a consumer knows they can rely on a sales rep or vendor for the fastest, most accurate information, it can drive customer loyalty. The role of the salesperson is shifting to that of an expert. Nobody wants that.”. “If

B2C 328

B2C B2B Self service Sales 328

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 118

B2C B2B Journey mapping SaaS 118

ShepHyken

FEBRUARY 10, 2021

Depending on what we sell, whether B2B or B2C, the buying cycle may take more than one visit. Everything that happens leading up to the sale is part of the customer experience. Most people think service happens after the sale. They may call us or visit us. It could take weeks or months … maybe even longer.

B2C 340

B2C Entertainment B2B Sales 340

ProProfs Blog

DECEMBER 26, 2019

Every support team has to deal with two distinct types of customers B2B and B2C. B2b and B2c meaning are business-to-business and business-to-consumer, respectively. Hence, you should strategize your customer support in such a way to gratify customers operating in both business type b2b and b2c. Contact Points.

B2C 113

B2C B2B Customer Support Social media contact 113

ShepHyken

JULY 1, 2019

3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. But times are changing.

Journey mapping 316

Journey mapping Customer Service B2C Big data 316

TechSee

JULY 31, 2018

In today’s customer-centric marketplace, B2C field service (FS) organizations face growing expectations for quicker resolutions, shorter arrival times and a better overall customer experience. B2B vs. B2C – Differing expectations. B2B contracts often come hand-in-hand with after-sales support or proactive maintenance SLAs.

B2C 104

B2C Technology B2B Chatbots 104

OctopusTech

MAY 10, 2019

How CX act differently for B2B vs B2C? The customer experience in these sales somewhat based on the quality of the customer-centric team. Deep market research required as there is usually a longer sales process. B2C Marketing: In this, the businesses sell directly to the customers.

B2C 90

B2C B2B Customer Experience Government 90

ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Emphasize the importance of collecting and acting on feedback , as well as sharing results with product, sales, and marketing teams. Partnering with your sales team here can help.

B2C 356

B2C Customer centricity Feedback Upselling 356

Beyond Philosophy

SEPTEMBER 13, 2016

Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1. This is true, of course, in both b2b and b2c environments. Be authentic, transparent, and honest.

B2C 341

B2C B2B Wireless Customer centricity 341

Tethr

MARCH 29, 2021

In the last episode , we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales , and talked a little bit about that research and how it came about. In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively. .

B2C 76

B2C Sales B2B Inbound sales 76

ShepHyken

JUNE 7, 2021

Many of the same principles in a B2C loyalty program apply to B2B. That question has accounted for millions and millions of extra sales. That’s an alarmingly high percentage of customers who’ve been given no particular reason to stick around. My Comment: A loyalty program for B2B? Absolutely! Who doesn’t love those delicious fries?!)

Customer Service 357

Customer Service Customer centricity Government B2B 357

ShepHyken

FEBRUARY 22, 2019

Stacy Sherman is a Customer Experience & Digital Marketing professional with a proven track record of increasing sales & loyalty at B2B & B2C companies of all sizes & budgets.

B2C 288

B2C B2B Customer centricity Employee engagement 288

Tethr

MARCH 1, 2021

This year, we’re exploring a new frontier: inbound sales. We all want to know how to improve sales performance—so there’s a lot of snake oil out there founded on the mystique of a good seller, or the “x-factor” of a good sale or sales agent. “We We have the tools to analyze 100% of sales calls, 100% of the time.

B2C 68

B2C Sales Inbound sales Coaching 68

Call Center Weekly

SEPTEMBER 11, 2018

And as the B2B vs B2C playing field has leveled, buyers expect consumer centric experiences across the board. Kathryn Frankson is a B2B event sales and marketing professional at UBM. Consumers have the power, everyone is an influencer and consistently delivering exceptional customer experience is critical to event success.

B2B 235

B2B Customer Experience B2C Banking 235

ShepHyken

DECEMBER 31, 2021

Never underestimate the power of exclusive sales or offerings to help build a positive relationship with your customers.? . Along with consulting on content strategy, she creates effective how-to and thought leadership content for several B2B and B2C companies. Treat Customers as Equals .

Customer Service 356

Customer Service Customer retention B2C B2B 356

ShepHyken

SEPTEMBER 20, 2019

Simply put, B2B support is significantly different than B2C support. It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools.

B2B 287

B2B Customer Support CRM B2C 287

ShepHyken

AUGUST 1, 2022

7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton. Here is how you can earn and boost repeat sales to keep both new and existing customers coming back for more. They want B2C-like experiences. My Comment: The digital experience is not just for B2C companies. Want to “deliver delight” to your customers?

Brand ambassadors 190

Brand ambassadors B2C Customer Service B2B 190

ShepHyken

FEBRUARY 5, 2018

10 Ways to Improve Your Customer Service and Increase Sales Performance by Hassan Mansoor. No doubt there is a connection between sales and service. The sales person than can out service their competitor wins. B2C Influence on B2B Customer Expectations by Shannon Gronemeyer. (CX Well worth it.

Customer Service 38

Customer Service B2C Benchmark B2B 38

Call Center Weekly

APRIL 19, 2018

Innovative, employee-driven Call Center Operations Manager with a comprehensive, progressive 15+ year career filled with expertise in customer/client services, employee relations, recruiting, process implementation, B2C and B2B sales, and project management.

Employee engagement 227

Employee engagement Call Center B2C B2B 227

Beyond Philosophy

MAY 28, 2021

However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). When we did some analysis, we found that the sales team knew 80 percent of their revenue came from 20 percent of their accounts.

Customer Experience 387

Customer Experience Management B2B Customer emotions 387

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

GetFeedback

JANUARY 6, 2020

In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2C companies sell to consumers.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Tethr

MARCH 29, 2021

In the last episode , we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales , and talked a little bit about that research and how it came about. In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively.

B2C 62

B2C Sales B2B Inbound sales 62

Tethr

MARCH 29, 2021

In the last episode , we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales , and talked a little bit about that research and how it came about. In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively.

B2C 62

B2C Sales B2B Inbound sales 62

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 99

Sales Technology B2C Customer Experience 99

Tethr

NOVEMBER 22, 2022

In "The four "D's" of better B2C sales performance", we'll look at the what, why, and how of our recent research, plus what it means for your team.

B2C 62

B2C Sales 62

ShepHyken

MARCH 31, 2024

A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.), My Comment: Influencer Marketing is part of the customer experience.

Government 230

Government Customer Service B2B B2C 230

ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy.

Customer Service 225

Customer Service B2B B2C Accountability 225

Tethr

APRIL 21, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. And one of the key behaviors in The Challenger Sale was the first key behavior is that they teach the customer something new, they bring new insight to the table.

B2C 66

B2C Sales Inbound sales B2B 66

TMP Direct

JULY 11, 2024

In the competitive world of home improvement, businesses need a reliable partner to manage sales operations and enhance customer experiences. TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives.

B2C 52

B2C B2B Sales Best practices 52

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything. How do I diagnose that?

B2C 66

B2C Sales Inbound sales Personalization 66

ShepHyken

FEBRUARY 25, 2019

How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . CX is for retail brands, as in B2C. Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. My Comment: I’ve heard it too many times.

Customer Service 234

Customer Service B2B B2C Consulting 234

Tethr

APRIL 27, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. Q&A: Dig into objections.

B2C 65

B2C Sales Inbound sales Coaching 65

TMP Direct

JULY 11, 2024

In the competitive world of home improvement, businesses need a reliable partner to manage sales operations and enhance customer experiences. TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives.

B2C 52

B2C B2B Sales Best practices 52

Tethr

APRIL 21, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. And one of the key behaviors in The Challenger Sale was the first key behavior is that they teach the customer something new, they bring new insight to the table.

B2C 62

B2C Sales Inbound sales B2B 62

Tethr

APRIL 21, 2021

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. And one of the key behaviors in The Challenger Sale was the first key behavior is that they teach the customer something new, they bring new insight to the table.

B2C 62

B2C Sales Inbound sales B2B 62