Quality Contact Solutions

DECEMBER 31, 1969

This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. It really isn’t.

Technical Support 56

Technical Support outsourcing Call Center Telemarketing 56

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Is it a sales call, customer service, or a technical support call? Is there a need for multi-language support? How much lead time can you provide to ensure proper staffing to maintain service levels?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. B2C businesses that thrive on cumulative purchases should consider not only how much a customer spends, but also over what period of time. Your Biggest Advocates.

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. B2C businesses that thrive on cumulative purchases should consider not only how much a customer spends, but also over what period of time. Your Biggest Advocates.

B2C 40

B2C B2B Advertising Accountability 40