5 Top Customer Service Articles of the Week 6-7-2021
ShepHyken
JUNE 7, 2021
Many of the same principles in a B2C loyalty program apply to B2B. How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. That’s the famous McDonald’s upsell question. It’s an upsell, and one that makes the customer glad they bought. My Comment: A loyalty program for B2B? Absolutely!
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