Certified Languages International
DECEMBER 22, 2023
With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).
Outsource Consultants
MARCH 18, 2025
24/7 and Multilingual Support Without Breaking the Bank: Outsourcing makes around-the-clock service achievable even for firms that could never staff overnight shifts internally. Providers can route after-hours contacts to offshore teams in opposite time zones, eliminating expensive overtime or graveyard-shift premiums for the client.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Certified Languages International
JUNE 30, 2023
The limited English proficient (LEP) community needs language access in banking. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. Bring the human touch to their banking experience. And customers shouldn’t have to wait to speak with a bilingual agent.
Certified Languages International
DECEMBER 22, 2023
With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).
Outsource Consultants
OCTOBER 2, 2018
Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English.
Global Response
JULY 17, 2023
Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Cloud-based call center systems allow for this in ways that legacy solutions can’t—or can’t without significant upgrades, modifications and expenditure.
Global Response
FEBRUARY 13, 2022
For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Companies will need to take extra precautions to safeguard customer data.
Expert insights. Personalized for you.
52 
Let's personalize your content