Outsource Consultants

MARCH 18, 2025

At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision. 24/7 and Multilingual Support Without Breaking the Bank: Outsourcing makes around-the-clock service achievable even for firms that could never staff overnight shifts internally.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Outsource Consultants

OCTOBER 2, 2018

Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. Companies will need to take extra precautions to safeguard customer data.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62