Outsource Consultants

MARCH 18, 2025

These key features help companies identify call center services that not only meet their current needs but also position them for future success in an ever-evolving customer service landscape. Call center outsourcing can be an effective way to cut costs and improve customer service when done right.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Implementing multilingual banking support by using professional translation services can improve customer retention, loyalty, trust, and business growth.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Implementing multilingual banking support by using professional translation services can improve customer retention, loyalty, trust, and business growth.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Global Response

FEBRUARY 13, 2022

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. while also hiring customer call agents who are located in your country.

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62