Merchants
AUGUST 5, 2022
The technological changes in banking over last decade have been life changing as - driven by a technological revolution in customer experience - banking has gone (mainly) digital. The post Digital banks still need human interaction appeared first on Business Process Outsourcing Services | Merchants CX SA.
Merchants
AUGUST 7, 2022
The post SA banks missing opportunity in cryptocurrency appeared first on Business Process Outsourcing Services | Merchants CX SA.
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Merchants
JULY 29, 2022
Our 2022 consumer research found that despite the fact that the majority of South African consumers are banking almost exclusively digitally, they still prefer to deal with call centre agents when they need to contact their bank.
Anexa BPO
OCTOBER 15, 2021
Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing. There are universal lessons to be taken away from the nimble response of the banking sector.
Merchants
JUNE 4, 2019
In their drive to be digitally relevant and hold market share, both traditional and digital banks run the risk of losing customers by reducing human interaction. In an environment where consumers don’t trust banks, human interaction will remain significant to build customer loyalty through changing interactions.
Merchants
OCTOBER 15, 2020
Single point of contact for business banking customers Operating for over 150 years in South Africa, Standard Bank South Africa (SBSA) is one of the country’s largest financial services groups and operates in 32 countries around the world.
Anexa BPO
SEPTEMBER 15, 2022
While every sector experienced its own challenges and changes, few were impacted as deeply as the banking industry. Research shows that 76% of Spanish banking customers used their mobile banking app at least monthly in 2021, while 34% of UK loan applicants researched their options on a smartphone. In several ways, it turns out.
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